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I am a dedicated customer support professional with over 5 years of experience in fast-paced, international environments. I excel at delivering real-time technical assistance, de-escalating difficult situations, and turning complex client issues into clear, actionable solutions. With fluent English communication, I enjoy mentoring teammates, improving processes, and putting the client first. I am seeking a dynamic support role where my problem-solving skills and customer-first mindset can help drive exceptional service.…I am a dedicated customer support professional with over 5 years of experience in fast-paced, international environments. I excel at delivering real-time technical assistance, de-escalating difficult situations, and turning complex client issues into clear, actionable solutions. With fluent English communication, I enjoy mentoring teammates, improving processes, and putting the client first. I am seeking a dynamic support role where my problem-solving skills and customer-first mindset can help drive exceptional service.

NIK NORLIZA BINTI NIK OTHMAN

3D Animator, Illustrator, Graphic Designer, +2

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I am a dedicated customer support professional with over 5 years of experience in fast-paced, international environments. I excel at delivering real-time technical assistance, de-escalating difficult situations, and turning complex client issues into clear, actionable solutions. With fluent English communication, I enjoy mentoring teammates, improving processes, and putting the client first. I am seeking a dynamic support role where my problem-solving skills and customer-first mindset can help drive exceptional service.…I am a dedicated customer support professional with over 5 years of experience in fast-paced, international environments. I excel at delivering real-time technical assistance, de-escalating difficult situations, and turning complex client issues into clear, actionable solutions. With fluent English communication, I enjoy mentoring teammates, improving processes, and putting the client first. I am seeking a dynamic support role where my problem-solving skills and customer-first mindset can help drive exceptional service.

Available to hire

I am a dedicated customer support professional with over 5 years of experience in fast-paced, international environments. I excel at delivering real-time technical assistance, de-escalating difficult situations, and turning complex client issues into clear, actionable solutions.

With fluent English communication, I enjoy mentoring teammates, improving processes, and putting the client first. I am seeking a dynamic support role where my problem-solving skills and customer-first mindset can help drive exceptional service.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Malay

Fluent

Work Experience

Customer Support Specialist / Team Leader at MTrading

May 1, 2023 - December 1, 2025

Delivered first-line technical and account support to a global client base via live chat, email, and phone, achieving high satisfaction scores. Acted as shift lead, managing ticket queues, redistributing workload, and serving as the primary escalation point for urgent client issues. Collaborated with Risk and Finance departments to investigate and resolve complex cases, including fraud analysis and withdrawal disputes. Trained and onboarded new support agents, improving team consistency and efficiency. Developed support documentation and response templates, standardizing solutions and improving team response time.

Logistics Coordinator at J&T Express

November 1, 2021 - April 1, 2023

Coordinated daily delivery operations, solving logistical problems and route conflicts under tight deadlines. Acted as a key communication bridge between customers, warehouse staff, and drivers to ensure timely issue resolution. Tracked performance metrics to ensure daily operational targets were met.

Retention Manager at FX Primus

December 1, 2019 - April 1, 2021

Managed a portfolio of active clients, building trust through proactive communication and expert guidance. Analyzed client activity to provide personalized support and retain at-risk accounts. Handled high-volume inbound and outbound communications, resolving account and verification inquiries.