Hi, I’m Nina Peras. I’m a highly motivated, hardworking, and well-organized professional who thrives on turning ideas into action and helping teams and clients reach their potential. I especially value clear communication, collaborative problem solving, and creating a positive work environment where everyone can grow. I studied Pedagogy and Sociology at Ludwig-Maximilians-Universität München and gained hands-on experience in the German market through customer support and team coordination roles. I’m fluent in German and English, comfortable working with colleagues across borders, and I’m passionate about delivering excellent service while fostering learning and development for others. Also, i am very active on social media and its my favorite thing :) instagram: ninaperas

Nina Peras

Hi, I’m Nina Peras. I’m a highly motivated, hardworking, and well-organized professional who thrives on turning ideas into action and helping teams and clients reach their potential. I especially value clear communication, collaborative problem solving, and creating a positive work environment where everyone can grow. I studied Pedagogy and Sociology at Ludwig-Maximilians-Universität München and gained hands-on experience in the German market through customer support and team coordination roles. I’m fluent in German and English, comfortable working with colleagues across borders, and I’m passionate about delivering excellent service while fostering learning and development for others. Also, i am very active on social media and its my favorite thing :) instagram: ninaperas

Available to hire

Hi, I’m Nina Peras. I’m a highly motivated, hardworking, and well-organized professional who thrives on turning ideas into action and helping teams and clients reach their potential. I especially value clear communication, collaborative problem solving, and creating a positive work environment where everyone can grow.

I studied Pedagogy and Sociology at Ludwig-Maximilians-Universität München and gained hands-on experience in the German market through customer support and team coordination roles. I’m fluent in German and English, comfortable working with colleagues across borders, and I’m passionate about delivering excellent service while fostering learning and development for others.

Also, i am very active on social media and its my favorite thing :)

instagram: ninaperas

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Experience Level

Intermediate
Intermediate
Intermediate

Language

Croatian
Fluent
German
Fluent
English
Advanced

Work Experience

Customer Care Shift Lead, German at Multiple German-market clients (Tourlane, HelloFresh, Zalando, Expando, Mahle)
February 1, 2022 - Present
Supported colleagues via Teams, conducted real-time steering and case coordination, provided client communications, performed reference checks, and contributed to onboarding of new team members; coordinated shifts per Berlin instructions and updated the team.
Chat Service Agent at The Lady's Chat
April 1, 2018 - June 30, 2019
Chat service for clients, provided information and assistance, ensured smooth service delivery, and supported user inquiries.
Customer Service / Store Assistant at Mlinar DG mbH
April 1, 2015 - June 30, 2016
Daily communication with customers, customer service, informed customers about products, operated cash desk, managed product exposure and presentation, stocked and displayed products, cleaned and organized the store and surrounding area.
Customer Service / Box Office Assistant at CinemaxX Movie Theater GmbH
June 1, 2015 - March 31, 2016
Daily routine at the box office and in theater lobbies, provided information and customer service, ticket control and seating guidance, monitored security, cleaned halls and assisted superiors as required.

Education

Bachelor's degree in Pedagogy and Sociology at Ludwig-Maximilians-Universität München
January 1, 2014 - January 1, 2017

Qualifications

Emotional Intelligence
January 11, 2030 - February 5, 2026

Industry Experience

Retail, Education, Professional Services

Experience Level

Intermediate
Intermediate
Intermediate