NP

Nina Peras

Available to hire

Hi, I’m Nina Peras. I’m a highly motivated, hardworking, and well-organized professional who thrives on turning ideas into action and helping teams and clients reach their potential.

About

Hi, I’m Nina Peras. I’m a highly motivated, hardworking, and well-organized professional who thrives on turning ideas into action and helping teams and clients reach their potential. I especially value clear communication, collaborative problem solving, and creating a positive work environment where everyone can grow.

I studied Pedagogy and Sociology at Ludwig-Maximilians-Universität München and gained hands-on experience in the German market through customer support and team coordination roles. I’m fluent in German and English, comfortable working with colleagues across borders, and I’m passionate about delivering excellent service while fostering learning and development for others.

Also, i am very active on social media and its my favorite thing :)

instagram: ninaperas

  • 7 years' experience
  • Joined February 2026

Languages

  • CroatianFluent
  • GermanFluent
  • EnglishAdvanced

Industry experience

  • Retail
  • Education
  • Professional Services

Work experience· 4 roles

Customer Care Shift Lead, German · Multiple German-market clients (Tourlane, HelloFresh, Zalando, Expando, Mahle)Feb 2022 – Present · 4 yrs 10 mos

Supported colleagues via Teams, conducted real-time steering and case coordination, provided client communications, performed reference checks, and contributed to onboarding of new team members; coordinated shifts per Berlin instructions and updated the team.

Chat Service Agent · The Lady's ChatApr 2018 – Jun 2019 · 1 yr 3 mos

Chat service for clients, provided information and assistance, ensured smooth service delivery, and supported user inquiries.

Customer Service / Box Office Assistant · CinemaxX Movie Theater GmbHJun 2015 – Mar 2016 · 10 mos

Daily routine at the box office and in theater lobbies, provided information and customer service, ticket control and seating guidance, monitored security, cleaned halls and assisted superiors as required.

Customer Service / Store Assistant · Mlinar DG mbHApr 2015 – Jun 2016 · 1 yr 3 mos

Education

Bachelor's degree in Pedagogy and Sociology · Ludwig-Maximilians-Universität München2014 – 2017

Certifications and awards

Emotional Intelligence2030 – 2026

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