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Results-driven software engineer with experience leading cross-functional initiatives from problem identification to solution delivery, improving customer experience and operational efficiency in fast-paced environments. Strong background across iOS, backend, microservices, infrastructure, and production support/on-call. Proficient in implementing backend logic fixes, building UI testing infrastructure, driving accessibility improvements, and leveraging LLM-based automation (prompt engineering) to close technical and business-process gaps while maintaining reliability, compliance, and measurable impact.…Results-driven software engineer with experience leading cross-functional initiatives from problem identification to solution delivery, improving customer experience and operational efficiency in fast-paced environments. Strong background across iOS, backend, microservices, infrastructure, and production support/on-call. Proficient in implementing backend logic fixes, building UI testing infrastructure, driving accessibility improvements, and leveraging LLM-based automation (prompt engineering) to close technical and business-process gaps while maintaining reliability, compliance, and measurable impact.

Niral Patel

Programmer, Web Developer, Back-End Developer, +3

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Results-driven software engineer with experience leading cross-functional initiatives from problem identification to solution delivery, improving customer experience and operational efficiency in fast-paced environments. Strong background across iOS, backend, microservices, infrastructure, and production support/on-call. Proficient in implementing backend logic fixes, building UI testing infrastructure, driving accessibility improvements, and leveraging LLM-based automation (prompt engineering) to close technical and business-process gaps while maintaining reliability, compliance, and measurable impact.…Results-driven software engineer with experience leading cross-functional initiatives from problem identification to solution delivery, improving customer experience and operational efficiency in fast-paced environments. Strong background across iOS, backend, microservices, infrastructure, and production support/on-call. Proficient in implementing backend logic fixes, building UI testing infrastructure, driving accessibility improvements, and leveraging LLM-based automation (prompt engineering) to close technical and business-process gaps while maintaining reliability, compliance, and measurable impact.

Available to hire

Results-driven software engineer with experience leading cross-functional initiatives from problem identification to solution delivery, improving customer experience and operational efficiency in fast-paced environments. Strong background across iOS, backend, microservices, infrastructure, and production support/on-call.

Proficient in implementing backend logic fixes, building UI testing infrastructure, driving accessibility improvements, and leveraging LLM-based automation (prompt engineering) to close technical and business-process gaps while maintaining reliability, compliance, and measurable impact.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Software Engineer (Digital Pharmacy) - Capsule Healthcare Technology Startup at Capsule Healthcare Technology Startup (Digital Pharmacy)

October 1, 2024 - Present

Owned medication status inaccuracies by partnering with Product to define requirements and implementing backend logic fixes (BFF, TypeScript) impacting iOS and web. Reduced inbound support tickets by 30% and lowered operational costs. After a company pivot, expanded contribution to backend (Python), microservices (Kotlin), infrastructure, database credential migrations, and security/compliance initiatives to improve platform reliability. Led LLM-driven automation initiatives using Anthropic Claude by refining prompts and workflows to increase success rates and distinguish technical vs. business-process gaps. Participated in 24/7 on-call rotation, monitoring production systems and resolving customer-impacting incidents to maintain high service standards.

Software Engineer (Full-time) at Capsule Healthcare Technology Startup (Digital Pharmacy)

October 1, 2024 - Present

Owned medication status inaccuracies end-to-end by partnering with Product to define requirements and implementing backend logic fixes (BFF, TypeScript) impacting iOS and web. Reduced inbound support tickets by 30% and lowered operational costs. After a company pivot, expanded contributions across backend (Python), microservices (Kotlin), infrastructure, database credential migrations, and security/compliance-focused initiatives to improve platform reliability. Led LLM automation initiatives using Anthropic Claude via prompt engineering and workflow refinement to increase success rates and distinguish technical vs. business-process gaps. Participated in 24/7 on-call rotations, monitoring production systems and resolving customer-impacting incidents to maintain service standards in a fast-scaling environment.

Subcontractor – LIRR Support Operations at Torfi Technologies (LIRR Support Operations at Grand Central Madison) via Sunsoft Services Inc.

May 1, 2024 - September 30, 2024

Maintained LIRR station communication systems (CTC model boards, digital signage, and PA) to ensure accurate real-time train information for customers. Provided PA system support and assisted with usher duties for on-time announcements. Delivered rapid troubleshooting for outages impacting MDP systems, signal support, and station IT infrastructure to minimize service disruptions. Supported safe and efficient station operations by ensuring public-facing information systems remained responsive during service changes or incidents.

Subcontractor (LIRR Support Operations) at Sunsoft Services Inc. – Torfi Technologies (LIRR Support Operations at Grand Central Madison)

May 1, 2024 - September 30, 2024

Maintained LIRR station communication systems (CTC model boards, digital signage, PA) to ensure accurate real-time train information for customers. Provided PA system support and assisted usher for on-time announcements. Performed rapid troubleshooting for outages impacting MDP systems, signal support, and station IT infrastructure to minimize service disruptions. Supported safe and efficient station operations by ensuring public-facing information systems remained responsive during service changes or incidents.

Software Engineer at Microsoft

August 1, 2021 - March 31, 2024

Engineered end-to-end iOS features including PhotoStory and FaceAI, contributing to user engagement and monetization initiatives. Led accessibility improvements in partnership with PM and engineering, improving accessibility grade from D+ to C. Built UI testing infrastructure enabling scalable test creation across teams, improving release confidence and product quality. Participated in on-call rotations to monitor app health, resolve production issues, and manage app releases.

Software Engineer at Microsoft, Redmond, WA

August 1, 2021 - March 31, 2024

Engineered end-to-end iOS features including PhotoStory and FaceAI, contributing to user engagement and monetization initiatives. Led accessibility improvements with PM and engineering, improving accessibility grade from D+ to C. Built UI testing infrastructure enabling scalable test creation across teams, improving release confidence and product quality. Participated in on-call rotations, monitored app health, resolved production issues, and managed app releases.

Software Engineer Intern at Microsoft

May 1, 2020 - August 31, 2020

Worked on the Microsoft Lists iOS app, implementing its core “create a list” flow.

Software Engineer Intern at Microsoft, Redmond, WA

May 1, 2020 - August 31, 2020

Worked on the Microsoft Lists iOS app, implementing the core “create a list” flow.

New Technologist (Intern) at Microsoft

June 1, 2019 - August 31, 2019

Co-developed a Swift-based task management app, conducted user testing, and presented results to leadership.

New Technologist (App Development) at Microsoft, Redmond, WA

June 1, 2019 - August 31, 2019

Co-developed a Swift-based task management app, conducted user testing, and presented results to leadership.