Rocio Esther Rivera Encarnación

Managed daily inbox communication, responding to customer inquiries with a high level of professionalism. Organized schedules, tracked orders, and maintained updated records for clients. Created content and assisted in social media support as needed. Executed data entry tasks with consistent accuracy. Streamlined administrative tasks to enhance daily workflow.

Monitored remote students during examinations to ensure exam integrity. Provided clear instructions and support to test-takers. Documented incidents and maintained accurate records. Handled multiple sessions while sustaining focus and attention to detail.

Handled high-volume customer interactions through phone and digital channels. Resolved inquiries, processed requests, and maintained customer satisfaction. Recognized for communication skills and adept problem-solving. Maintained quality standards in a fast-paced environment.