I'm a virtual assistant with strong experience in inbox management, customer support, scheduling, data entry, and content creation. I'm known for professionalism, reliability, and delivering quick, detail-oriented support to clients and teams, with excellent organizational and communication skills in fast-paced remote environments.…

Rocio Esther Rivera Encarnación

I'm a virtual assistant with strong experience in inbox management, customer support, scheduling, data entry, and content creation. I'm known for professionalism, reliability, and delivering quick, detail-oriented support to clients and teams, with excellent organizational and communication skills in fast-paced remote environments.…

Available to hire

I’m a virtual assistant with strong experience in inbox management, customer support, scheduling, data entry, and content creation.

I’m known for professionalism, reliability, and delivering quick, detail-oriented support to clients and teams, with excellent organizational and communication skills in fast-paced remote environments.

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Skills

Experience Level

Language

English
Fluent
Spanish; Castilian
Fluent

Work Experience

Virtual Assistant at Vibe Rollers
December 1, 2025 - Present
Managed daily inbox communication, responding to customer inquiries with a high level of professionalism. Organized schedules, tracked orders, and maintained updated records for clients. Created content and assisted in social media support as needed. Executed data entry tasks with consistent accuracy. Streamlined administrative tasks to enhance daily workflow.
Exam Proctor at MonitorEDU
December 1, 2024 - Present
Monitored remote students during examinations to ensure exam integrity. Provided clear instructions and support to test-takers. Documented incidents and maintained accurate records. Handled multiple sessions while sustaining focus and attention to detail.
Customer Care Representative at Teleperformance Hispaniola
June 1, 2023 - January 1, 2024
Handled high-volume customer interactions through phone and digital channels. Resolved inquiries, processed requests, and maintained customer satisfaction. Recognized for communication skills and adept problem-solving. Maintained quality standards in a fast-paced environment.
Social Media & Content Intern at Ocean Uprise
June 1, 2023 - July 1, 2023
Assisted with Instagram content planning and visual creation. Contributed to brand engagement through innovative strategies. Supported the team by organizing assets and coordinating with the marketing department.
Customer Care Representative at Teleperformance Hispania
June 1, 2023 - January 1, 2024
Handled high-volume customer interactions through phone and digital channels. Resolved inquiries, processed requests, and maintained customer satisfaction. Recognized for communication skills and adept problem-solving. Maintained quality standards in a fast-paced environment.

Education

Software Engineering at Universidad APEC
January 1, 2024 - January 13, 2026
English Language at Universidad APEC
April 1, 2016 - November 1, 2021
High School Diploma at Colegio La Salle
January 2, 2017 - July 2, 2023
Software Engineering at Universidad APEC
January 1, 2024 - January 13, 2026
English Language at Universidad APEC
April 1, 2016 - November 1, 2021
High School Diploma at Colegio Dominicano de la Salle
January 1, 2017 - July 1, 2023

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Professional Services, Software & Internet, Education, Other

Skills

Experience Level