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Programs and Operations Director with 9+ years of experience leading complex programs, organizational operations, and strategic partnerships across technology, social impact, and creative sectors. I manage multi-million KES budgets, donor-funded initiatives, cross-functional teams, and high-impact projects that deliver measurable social and business outcomes. I’m skilled in program management, organizational leadership, stakeholder engagement, grant management, product operations, and process improvement. I translate strategy into execution, build strong partnerships, strengthen operational excellence, and help teams deliver sustainable growth.…Programs and Operations Director with 9+ years of experience leading complex programs, organizational operations, and strategic partnerships across technology, social impact, and creative sectors. I manage multi-million KES budgets, donor-funded initiatives, cross-functional teams, and high-impact projects that deliver measurable social and business outcomes. I’m skilled in program management, organizational leadership, stakeholder engagement, grant management, product operations, and process improvement. I translate strategy into execution, build strong partnerships, strengthen operational excellence, and help teams deliver sustainable growth.

Njonjo Kiroga

Project Manager, Web Developer, Film Director, +1

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Programs and Operations Director with 9+ years of experience leading complex programs, organizational operations, and strategic partnerships across technology, social impact, and creative sectors. I manage multi-million KES budgets, donor-funded initiatives, cross-functional teams, and high-impact projects that deliver measurable social and business outcomes. I’m skilled in program management, organizational leadership, stakeholder engagement, grant management, product operations, and process improvement. I translate strategy into execution, build strong partnerships, strengthen operational excellence, and help teams deliver sustainable growth.…Programs and Operations Director with 9+ years of experience leading complex programs, organizational operations, and strategic partnerships across technology, social impact, and creative sectors. I manage multi-million KES budgets, donor-funded initiatives, cross-functional teams, and high-impact projects that deliver measurable social and business outcomes. I’m skilled in program management, organizational leadership, stakeholder engagement, grant management, product operations, and process improvement. I translate strategy into execution, build strong partnerships, strengthen operational excellence, and help teams deliver sustainable growth.

Available to hire

Programs and Operations Director with 9+ years of experience leading complex programs, organizational operations, and strategic partnerships across technology, social impact, and creative sectors. I manage multi-million KES budgets, donor-funded initiatives, cross-functional teams, and high-impact projects that deliver measurable social and business outcomes.

I’m skilled in program management, organizational leadership, stakeholder engagement, grant management, product operations, and process improvement. I translate strategy into execution, build strong partnerships, strengthen operational excellence, and help teams deliver sustainable growth.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Programs & Operations Director at Docubox East African Documentary Film Fund

December 1, 2025 - Present

Lead organizational operations and program delivery across East Africa, overseeing a team of 12 staff across programs, project coordination, screenings, production, finance, and administration. Manage an annual organizational budget of approximately KES 75 million with a focus on accountability, compliance, and effective resource allocation. Direct implementation of filmmaker support, documentary production, mentorship, training, and grant-funded initiatives. Oversee partnerships and donor-funded programs; lead strategic planning processes and organizational performance management frameworks. Strengthen operational systems, policies, and procedures to improve efficiency and accountability. Represent the organization with funders, filmmakers, cultural institutions, and regional stakeholders.

Operations Manager & Product Operations Lead at MESH

February 1, 2023 - Present

Lead operational and partnership initiatives supporting a platform serving more than 800,000 young entrepreneurs across Kenya. Manage strategic partnerships with organizations including Mastercard Foundation, Gates Foundation, Deloitte, Airtel, Pezesha, Jiinue Growth Programme, and Shortlist. Oversee partner onboarding, contract negotiations, KPI management, renewals, and performance reporting. Coordinate cross-functional collaboration between product, engineering, user research, data, and leadership teams, acting as the operational bridge between business leadership and development teams. Lead Agile ceremonies (sprint planning, retrospectives, backlog refinement, testing, and deployment readiness). Develop internal operational policies and frameworks, build business performance tracking systems, and support collaborations (e.g., Unilever, TRANSFORM, and KikoRomeo) that create employment and income opportunities for young Kenyan women.

Project Manager at Sama Kenya Ltd

March 1, 2021 - January 31, 2023

Managed large-scale AI training data and data annotation projects generating approximately KES 30 million in monthly revenue. Led teams ranging from 50 to 250 employees while maintaining operational excellence and service delivery standards. Achieved and sustained 98% productivity and 99% quality performance metrics. Managed strategic client relationships and served as the primary escalation point for operational and delivery issues. Retained a key client account that had reached red-alert status, restoring confidence and extending the relationship by two years. Supported onboarding of new projects and operational expansion initiatives; led continuous improvement programs, managed project budgets, workforce planning, stakeholder reporting, and risk mitigation; maintained strong client satisfaction with an NPS score of 8.

Technology Consultant & Project Manager at Lattice Interactive Technology

January 1, 2019 - Present

Develop digital solutions and business systems for legal, education, and healthcare organizations. Designed case management and workflow systems for legal firms to improve operational efficiency and transparency. Built application portals and business process tools for multiple organizations across Kenya. Provided consulting on software implementation, systems optimization, and digital transformation initiatives.

Project Manager at Docubox East African Documentary Film Fund

January 1, 2016 - February 28, 2021

Managed donor-funded projects and strategic partnerships with organizations including GCERF, British Council, Comic Relief, and the Danish Embassy. Led production and delivery of 10 documentary films highlighting stories of children, women, and displaced communities. Directed a consortium project addressing violent extremism through documentary storytelling and community engagement. Organized impact screenings and public engagement initiatives reaching thousands of audience members across Kenya. Managed budgets, partner relationships, reporting requirements, and project implementation activities. Led the Short Shorts and Shots initiative supporting emerging filmmakers and strengthening Kenya’s documentary ecosystem.