Available to hire
Hi there! I’m Noella Joice Polo, a dedicated Social Media Manager based in Ortigas, Manila. I help small businesses grow brand visibility and customer engagement through thoughtful content planning, eye-catching Canva graphics, and engaging reels across Facebook and Instagram.
I collaborate closely with teams to design consistent post calendars, manage communities, and drive promotions that boost traffic and sales. I love turning ideas into on-brand visuals and campaigns, and I’m passionate about data-informed creativity.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Customer Representative at Carelon Global Solutions
September 1, 2024 - December 1, 2024Handled inbound health care support, maintained 100% HIPAA compliance, managed emails, documentation, and case tracking with 95% accuracy. Provided Tier 1 and Tier 2 support with proper escalation of complex issues.
Social Media Manager & Content Planner at King Samgyup Korean Restaurant
December 1, 2019 - August 1, 2023Managed and grew brand social media accounts to support promotions and events. Planned, created, and scheduled engaging content to increase brand awareness. Led comments and direct messages using a consistent brand voice.
Marketing Staff / Administrative Support at K Style Cosmetics PH
June 1, 2018 - December 1, 2019Created social media content and campaigns that contributed to a 20% sales increase. Designed marketing visuals and short-form content using Canva. Supported lead generation and promotional activities.
Social Media Manager / Content Planner at Kingsamgyup Korean Restaurant
December 1, 2019 - August 31, 2023Managed and grew brand social media accounts to support promotions and events. Planned, created, and scheduled engaging content to increase brand awareness. Handled comments and direct messages using a consistent brand voice.
Customer Representative at Carelon Global Solutions – Ortigas, Manila (Healthcare Account)
September 1, 2024 - December 1, 2024Handled 80+ inbound cases daily while maintaining 100% HIPAA compliance; managed emails, documentation, and case tracking with 95% accuracy; provided Tier 1 and Tier 2 support with proper escalation of complex issues.
Marketing Staff / Administrative Support at Kingsamgyup Korean Restaurant – Nasugbu, Batangas
December 1, 2019 - August 1, 2023Created social media campaigns that contributed to a 20% increase in sales; designed marketing content and short-form videos using Canva; assisted promotions and lead generation strategies to attract new customers.
Marketing Staff / Administrative Support at Kstyle Cosmetics PH – Batangas
June 1, 2018 - December 1, 2019Created social media campaigns that contributed to a 20% increase in sales; designed marketing content and short-form videos using Canva; assisted promotions and lead generation strategies to attract new customers.
Education
Bachelor of Science in Business Administration, Major in Marketing Management at Batangas State University
January 11, 2030 - January 1, 2024Bachelor of Science in Business Administration, Major in Marketing Management at Batangas State University
January 1, 2020 - January 1, 2024Virtual Assistant Training at ARASOF Sphere Rocket
January 1, 2025 - March 18, 2026Bachelor of Science in Business Administration – Major in Marketing Management at Batangas State University
January 11, 2030 - January 1, 2024Qualifications
Sphere Rocket Virtual Assistant Training
January 1, 2025 - March 18, 2026ARASOF Sphere Rocket Virtual Assistant Training
January 1, 2025 - March 18, 2026Industry Experience
Media & Entertainment, Retail, Professional Services, Healthcare, Software & Internet
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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