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Hi, I am Noura Alaraj, a customer service professional with over a decade of experience in service and research. I am known for my writing, media content creation, leadership, and ability to build strong client relationships. I enjoy using Excel data entry and Microsoft Office to streamline processes and drive customer satisfaction. In addition to customer service, I have contributed to advocacy campaigns, created digital content and blogs at Scale X, and supported onboarding at Stan A.I. I work well across English, Arabic, and French, and I am passionate about turning insights into impactful results in collaborative environments.…Hi, I am Noura Alaraj, a customer service professional with over a decade of experience in service and research. I am known for my writing, media content creation, leadership, and ability to build strong client relationships. I enjoy using Excel data entry and Microsoft Office to streamline processes and drive customer satisfaction. In addition to customer service, I have contributed to advocacy campaigns, created digital content and blogs at Scale X, and supported onboarding at Stan A.I. I work well across English, Arabic, and French, and I am passionate about turning insights into impactful results in collaborative environments.

Noura Alaraj

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Hi, I am Noura Alaraj, a customer service professional with over a decade of experience in service and research. I am known for my writing, media content creation, leadership, and ability to build strong client relationships. I enjoy using Excel data entry and Microsoft Office to streamline processes and drive customer satisfaction. In addition to customer service, I have contributed to advocacy campaigns, created digital content and blogs at Scale X, and supported onboarding at Stan A.I. I work well across English, Arabic, and French, and I am passionate about turning insights into impactful results in collaborative environments.…Hi, I am Noura Alaraj, a customer service professional with over a decade of experience in service and research. I am known for my writing, media content creation, leadership, and ability to build strong client relationships. I enjoy using Excel data entry and Microsoft Office to streamline processes and drive customer satisfaction. In addition to customer service, I have contributed to advocacy campaigns, created digital content and blogs at Scale X, and supported onboarding at Stan A.I. I work well across English, Arabic, and French, and I am passionate about turning insights into impactful results in collaborative environments.

Available to hire

Hi, I am Noura Alaraj, a customer service professional with over a decade of experience in service and research. I am known for my writing, media content creation, leadership, and ability to build strong client relationships. I enjoy using Excel data entry and Microsoft Office to streamline processes and drive customer satisfaction. In addition to customer service, I have contributed to advocacy campaigns, created digital content and blogs at Scale X, and supported onboarding at Stan A.I. I work well across English, Arabic, and French, and I am passionate about turning insights into impactful results in collaborative environments.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

French

Fluent

Arabic

Fluent

Work Experience

Communications/Advocacy Specialist at Doctors Against Genocide (DAG)

December 1, 2024 - April 1, 2025

Supported advocacy campaigns addressing global humanitarian crises; drafted newsletters, communications, and social media content. Coordinated weekly international webinars featuring healthcare workers, survivors, and human rights defenders from Gaza, the West Bank, Sudan, and Congo. Facilitated multilingual communication across partners and audiences. Conducted research on attacks against healthcare and the impact of war on health systems.

Digital Marketer & Administrator at Scale X

April 1, 2021 - February 1, 2023

Developed engaging social media content and targeted ads across multiple platforms, including Instagram. Authored insightful blogs and articles focused on HR, Employee Engagement, and Organizational Culture; coordinated meetings; addressed client inquiries.

Onboarding Specialist at Stan A.I.

January 1, 2022 - March 1, 2023

Achieved proficiency in data entry utilizing Microsoft Excel. Executed office administration tasks including answering phone calls, scheduling appointments, and updating customer profiles.

Service Manager at Various

March 1, 2016 - August 1, 2024

Orchestrated shift scheduling, managed server teams, ensured seamless service delivery, trained new hires, addressed performance issues, and resolved customer queries.