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I excel in social media management, lead generation, CRM management, and customer support, delivering measurable results while maintaining a consistent brand voice. Organized, resourceful, and long-term VA-ready, I am committed to helping businesses grow through reliable support and strategic execution.…

Novem Jay Roda

Social Media Manager, Graphic Designer, Social Media Freelancer, +5

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I excel in social media management, lead generation, CRM management, and customer support, delivering measurable results while maintaining a consistent brand voice. Organized, resourceful, and long-term VA-ready, I am committed to helping businesses grow through reliable support and strategic execution.…

Available to hire

I excel in social media management, lead generation, CRM management, and customer support, delivering measurable results while maintaining a consistent brand voice. Organized, resourceful, and long-term VA-ready, I am committed to helping businesses grow through reliable support and strategic execution.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Social Media Manager / Appointments Setter / UGC Outreach

November 1, 2024 - January 1, 2026

Managed multi-platform social media accounts (Instagram, Facebook, TikTok) with consistent brand voice; increased engagement through Canva graphics, short-form video edits (CapCut) and AI-assisted copywriting; conducted targeted UGC outreach campaigns generating qualified leads and booked appointments; handled customer inquiries via comments, DMs, and email to strengthen brand trust; monitored content performance analytics and adjusted strategy to improve reach and engagement; contributed to revenue growth through content-driven conversions.

Customer Service Representative / Subject Matter Expert at Transcom Worldwide

October 1, 2015 - July 1, 2023

Delivered customer service and account support via phone, email, and live chat; managed 80–100 customer interactions daily while maintaining SLA and KPI performance; resolved escalations with empathy and efficiency; documented customer records in CRM systems; mentored new team members with process guidance.

Outbound Sales Representative at One World Connection

February 1, 2015 - October 1, 2015

Conducted 100–150 outbound calls daily for B2B and B2C campaigns; closed 20+ qualified sales weekly; qualified prospects and maintained CRM accuracy; consistently met and exceeded performance metrics.

Telemarketing Specialist at John Ernest Connecting Continent

June 1, 2013 - January 1, 2015

Managed 150–200 outbound calls daily (cold & warm leads); closed 40–50 sales weekly; handled objections and structured follow-ups; consistently achieved monthly quota targets.