My name is Norman Bermudez, I also hold dual citizenship: Italian and Venezuelan. I’m a bilingual customer service and operations professional with strong experience supporting clients across the United States and Canada. Over the years, I’ve worked in roles where clear communication, problem‑solving, and reliability were essential.
In my previous positions, I managed customer inquiries, coordinated time‑sensitive deliveries, handled order issues, and ensured accurate, high‑quality service for thousands of clients. I consistently earned top ratings for professionalism, responsiveness, and attention to detail.
I’m comfortable working independently in remote environments, using digital tools, managing priorities, and staying organized under pressure. I bring a strong customer‑first mindset, excellent communication skills in English and Spanish, and a commitment to delivering a positive experience in every interaction.
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