My name is Norman Bermudez, I also hold dual citizenship: Italian and Venezuelan. I’m a bilingual customer service and operations professional with strong experience supporting clients across the United States and Canada. Over the years, I’ve worked in roles where clear communication, problem‑solving, and reliability were essential. In my previous positions, I managed customer inquiries, coordinated time‑sensitive deliveries, handled order issues, and ensured accurate, high‑quality service for thousands of clients. I consistently earned top ratings for professionalism, responsiveness, and attention to detail. I’m comfortable working independently in remote environments, using digital tools, managing priorities, and staying organized under pressure. I bring a strong customer‑first mindset, excellent communication skills in English and Spanish, and a commitment to delivering a positive experience in every interaction.

Norman Bermudez

My name is Norman Bermudez, I also hold dual citizenship: Italian and Venezuelan. I’m a bilingual customer service and operations professional with strong experience supporting clients across the United States and Canada. Over the years, I’ve worked in roles where clear communication, problem‑solving, and reliability were essential. In my previous positions, I managed customer inquiries, coordinated time‑sensitive deliveries, handled order issues, and ensured accurate, high‑quality service for thousands of clients. I consistently earned top ratings for professionalism, responsiveness, and attention to detail. I’m comfortable working independently in remote environments, using digital tools, managing priorities, and staying organized under pressure. I bring a strong customer‑first mindset, excellent communication skills in English and Spanish, and a commitment to delivering a positive experience in every interaction.

Available to hire

My name is Norman Bermudez, I also hold dual citizenship: Italian and Venezuelan. I’m a bilingual customer service and operations professional with strong experience supporting clients across the United States and Canada. Over the years, I’ve worked in roles where clear communication, problem‑solving, and reliability were essential.

In my previous positions, I managed customer inquiries, coordinated time‑sensitive deliveries, handled order issues, and ensured accurate, high‑quality service for thousands of clients. I consistently earned top ratings for professionalism, responsiveness, and attention to detail.

I’m comfortable working independently in remote environments, using digital tools, managing priorities, and staying organized under pressure. I bring a strong customer‑first mindset, excellent communication skills in English and Spanish, and a commitment to delivering a positive experience in every interaction.

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Language

Spanish; Castilian
Fluent
English
Advanced

Work Experience

Shipper (Independent Contractor) at Self-Employed, Tampa, FL
May 1, 2022 - November 1, 2025
Delivered efficient grocery service across Tampa using a mobile organization platform; confirmed order details and substitutions through clear customer communication; managed multiple time-sensitive deliveries while maintaining product integrity; achieved consistent 5-star ratings with over 2,200 orders delivered in the last year and recognition for accuracy, professionalism, and communication; optimized routes and inventory for maximum efficiency.
Account Manager at Elite Flower Services / Team Work Solutions LLC, Miami, FL
February 1, 2018 - April 1, 2022
Provided service to flower wholesalers across the U.S. and Canada; developed and analyzed customer satisfaction metrics; oversaw cargo tracking from production farms in Colombia and Ecuador through U.S. entry, including managing customs documentation; managed inventory levels and budgets; trained and supervised warehouse personnel; coordinated distribution teams; prepared transportation documentation for shipments to the U.S. and Canada; collaborated with quality control and sales to improve dispatch efficiency and customer feedback; led dispatch of tens of thousands of units annually during peak seasons, ensuring high-quality service for wholesale clients.
Business Advisor at Tovito’s Business LLC, Miami, FL
September 1, 2016 - September 1, 2017
Advised on strategy and finance for wholesale and retail shoe divisions and online stores; recruited, trained, and supervised staff; managed inventory and budgets to optimize profitability and operations.
Manager at Latin Restaurant, Sweetwater, FL
September 1, 2015 - September 1, 2016
Trained and supervised staff; planned and managed budgets; planned menus; ensured compliance with licensing and health and safety regulations.
General Assistant at Real Great Deals Inc., Aventura, FL
March 1, 2014 - July 1, 2015
Managed inventory; labeled, packaged, and shipped goods; assisted in listing merchandise on company website.
Administrative Assistant (Intern) at Extra Sales Consulting, Dublin, Ireland
October 1, 2013 - February 1, 2014
Implemented and updated the document management system; completed a range of administrative and clerical duties; organized and digitized client files containing property documents for the company.
General Manager at Administradora Sánchez Carreño C.A., San Cristóbal, Venezuela
April 1, 2011 - December 1, 2012
Advised on human resources matters, assisted with recruitment, and maintained employee records; managed health benefits, payroll, vacations, and pharmacy staff clearances; handled shift scheduling and staff training, and represented the company to the Government Employment Office while tracking work-related social security payments.
Manager at Soporte Informático C.A., San Cristóbal, Venezuela
January 1, 2007 - April 1, 2011
Executed company action plans to achieve goals; managed enterprise customer relationships; oversaw executive, operational and administrative departments; prepared activity, financial, and progress reports for senior management; tracked credit and collections; administered systems and procedures for finance and payroll; supervised payroll team activities; procured inventory to maintain stock levels.

Education

Bachelor’s in Business Administration, Finance at Universidad Nacional Experimental Simón Rodríguez, San Cristóbal, Venezuela
January 11, 2030 - February 4, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Transportation & Logistics, Professional Services, Wholesale & Distribution