NOUFAL R J

Handled credit card customer acquisition and relationship management for bank campaigns. Conducted customer engagement activities including market visits and corporate presentations, and converted leads into applications. Ensured application accuracy by verifying details and collecting required documents in line with KYC and compliance standards. Managed follow-ups with internal processing teams for approval timelines and provided ongoing after-sales support to customers. Delivered cross-selling to grow customer value and maintained sales performance against monthly targets.

Promoted and sold credit card products to individual and corporate customers through field sales, referrals, and lead generation. Explained credit card features, benefits, fees, and eligibility criteria, and supported customers with application completion and document collection. Verified customer information and ensured KYC/compliance with bank policies and regulatory requirements. Achieved monthly sales targets, maintained accurate sales records, and provided daily/weekly sales reports. Followed up on applications and coordinated with processing teams for timely approvals, handled customer inquiries, and delivered after-sales support. Cross-sold additional banking products such as loans, accounts, and insurance.