Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I’m Emmanuel Ajayi, a customer support professional based in Porto, Portugal. I excel at helping users, resolving issues, and improving customer experiences across digital channels with clear, patient, and empathetic communication. I collaborate with product and engineering teams to identify pain points, streamline support workflows, and maintain high levels of customer satisfaction and professionalism under pressure.…Hi, I’m Emmanuel Ajayi, a customer support professional based in Porto, Portugal. I excel at helping users, resolving issues, and improving customer experiences across digital channels with clear, patient, and empathetic communication. I collaborate with product and engineering teams to identify pain points, streamline support workflows, and maintain high levels of customer satisfaction and professionalism under pressure.

Emmanuel Ajayi

Product Designer, UI Designer, UX Designer, +3





Hi, I’m Emmanuel Ajayi, a customer support professional based in Porto, Portugal. I excel at helping users, resolving issues, and improving customer experiences across digital channels with clear, patient, and empathetic communication. I collaborate with product and engineering teams to identify pain points, streamline support workflows, and maintain high levels of customer satisfaction and professionalism under pressure.…Hi, I’m Emmanuel Ajayi, a customer support professional based in Porto, Portugal. I excel at helping users, resolving issues, and improving customer experiences across digital channels with clear, patient, and empathetic communication. I collaborate with product and engineering teams to identify pain points, streamline support workflows, and maintain high levels of customer satisfaction and professionalism under pressure.

Available to hire

Hi, I’m Emmanuel Ajayi, a customer support professional based in Porto, Portugal. I excel at helping users, resolving issues, and improving customer experiences across digital channels with clear, patient, and empathetic communication.

I collaborate with product and engineering teams to identify pain points, streamline support workflows, and maintain high levels of customer satisfaction and professionalism under pressure.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Customer Support at Kyzzen (Remote)

January 1, 2024 - January 1, 2026

Acted as a key point of contact for user feedback, identifying and resolving customer pain points; responded to concerns and collaborated with product and engineering teams to ensure timely issue resolution; improved user experience by addressing recurring issues and optimizing workflows.

Lead Product Designer at La Chariz Groups

January 1, 2024 - December 1, 2024

Designed UI systems for products across subsidiaries including furniture, travel, real estate, and innovation brands. Built a cross-brand design system to streamline prototype planning and developer workflows.

Product Designer at Plax

March 1, 2023 - April 1, 2023

Created a graph component library, improving data visualization by 60%. Built a style guide that cut design time by 50% and boosted consistency. Introduced a collaboration process, increasing team efficiency by 25%.

Customer Support at Lachariz Group

January 1, 2023 - January 1, 2024

Provided direct support and guidance to over 1,000 users, resolving questions and challenges; communicated with users across multiple channels, simplifying complex problems into easy-to-understand solutions; maintained high empathy and professionalism.

Lead Product Designer at Kyzzen

August 1, 2022 - December 1, 2025

Led UX overhaul of core product, boosting user satisfaction. Designed and launched a new NFT product line, driving $50,000 in revenue within the first month. Developed Kyzzen.io to centralize NFT exploration, trading, and learning. Redesigned Creator Portal UX, increasing NFT creation by 50% and web traffic by 25%. Built a design system that sped up prototyping by 25% and improved developer collaboration.

Founding Product Designer at Chola Trek Institute

August 1, 2020 - December 1, 2023

Co-founded a learning platform and led the design of 4 core applications, increasing user engagement by 20%. Created a design system to standardize visuals and improve team efficiency by 20%. Mentored 1000+ students in product design, achieving 95% satisfaction and driving innovation through student-led design sprints.

UI Designer at Birdview Travels

February 1, 2019 - August 1, 2020

Designed a mobile UI for travel services including flights, visas, and medical bookings. Developed interactive prototypes to enhance developer handoff and speed up delivery.