I am a dedicated professional with extensive experience in product support and digital communication. I specialize in creating clear, consistent, and engaging content for internal teams and external audiences. My background includes designing documentation, managing databases, partnering with product management, and training new hires to ensure alignment across messaging and branding. I have a passion for improving workflows and enhancing user experience through thoughtful communication strategies. With a strong foundation in computer information systems and front-end web development courses, I combine technical knowledge with marketing insight to support sales, marketing, and digital engagement effectively.…

Nicholas Wallen

I am a dedicated professional with extensive experience in product support and digital communication. I specialize in creating clear, consistent, and engaging content for internal teams and external audiences. My background includes designing documentation, managing databases, partnering with product management, and training new hires to ensure alignment across messaging and branding. I have a passion for improving workflows and enhancing user experience through thoughtful communication strategies. With a strong foundation in computer information systems and front-end web development courses, I combine technical knowledge with marketing insight to support sales, marketing, and digital engagement effectively.…

Available to hire

I am a dedicated professional with extensive experience in product support and digital communication. I specialize in creating clear, consistent, and engaging content for internal teams and external audiences. My background includes designing documentation, managing databases, partnering with product management, and training new hires to ensure alignment across messaging and branding.

I have a passion for improving workflows and enhancing user experience through thoughtful communication strategies. With a strong foundation in computer information systems and front-end web development courses, I combine technical knowledge with marketing insight to support sales, marketing, and digital engagement effectively.

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Skills

Experience Level

.NET
Intermediate
JavaScript
Intermediate

Language

English
Fluent

Work Experience

Senior Product Support Specialist at Medline Industries
January 1, 2019 - June 21, 2024
Designed structured internal documentation and visual templates to streamline complex product data, improving clarity for cross-functional teams and enabling more consistent communication across digital platforms. Partnered with Product Management to identify messaging gaps and develop product narratives that aligned with customer needs, enhancing the way offerings were positioned in sales and marketing materials. Managed and maintained internal databases with an eye toward usability, accuracy, and audience accessibility. Served as a key point of contact for Sales, delivering polished customer-ready materials and product information supporting external communication, promotional initiatives, and sales enablement. Led creation and rollout of onboarding materials and training programs for new hires, aligning tone, language, and branding across documentation. Developed tools that reduced turnaround time and improved presentation of product cross-references, helping internal stakeholders d
Online Admissions Representative Level II at DeVry University
January 1, 2013 - January 1, 2019
Collaborated with marketing to assess engagement trends and inform content strategies tied to student outreach, seasonal demand, and brand-aligned messaging. Delivered clear, brand-consistent communication through real-time digital platforms to guide prospective students and maintain a positive online experience. Assisted in developing and sharing promotional messaging by relaying audience questions and feedback to marketing and admissions teams for content refinement. Led training for new hires, ensuring consistent communication standards and alignment with brand tone across digital engagement channels. Consistently surpassed digital engagement targets by creating a seamless, informative user experience that strengthened audience trust and conversion.

Education

Bachelor's Degree at DeVry University
January 1, 2013 - December 31, 2019

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Consumer Goods, Professional Services

Skills

Experience Level

.NET
Intermediate
JavaScript
Intermediate

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