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Remote Project Manager and Operations Lead with 4+ years of experience managing digital and event-based projects across Southeast Asia. Adept at coordinating cross-functional teams, tracking milestones, and delivering projects on time and within budget. Formerly at HubSpot, where I handled high-volume customer support and internal systems alignment. As co-founder of a regional arts collective, led 10+ large-scale projects involving multi-stakeholder coordination, timeline management, and remote team operations. Skilled in async communication, remote tools, and balancing creative and technical delivery.…Remote Project Manager and Operations Lead with 4+ years of experience managing digital and event-based projects across Southeast Asia. Adept at coordinating cross-functional teams, tracking milestones, and delivering projects on time and within budget. Formerly at HubSpot, where I handled high-volume customer support and internal systems alignment. As co-founder of a regional arts collective, led 10+ large-scale projects involving multi-stakeholder coordination, timeline management, and remote team operations. Skilled in async communication, remote tools, and balancing creative and technical delivery.

Nydia (Zenon)

Project Manager, Marketing Strategist, Web Developer

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Remote Project Manager and Operations Lead with 4+ years of experience managing digital and event-based projects across Southeast Asia. Adept at coordinating cross-functional teams, tracking milestones, and delivering projects on time and within budget. Formerly at HubSpot, where I handled high-volume customer support and internal systems alignment. As co-founder of a regional arts collective, led 10+ large-scale projects involving multi-stakeholder coordination, timeline management, and remote team operations. Skilled in async communication, remote tools, and balancing creative and technical delivery.…Remote Project Manager and Operations Lead with 4+ years of experience managing digital and event-based projects across Southeast Asia. Adept at coordinating cross-functional teams, tracking milestones, and delivering projects on time and within budget. Formerly at HubSpot, where I handled high-volume customer support and internal systems alignment. As co-founder of a regional arts collective, led 10+ large-scale projects involving multi-stakeholder coordination, timeline management, and remote team operations. Skilled in async communication, remote tools, and balancing creative and technical delivery.

Available to hire

Remote Project Manager and Operations Lead with 4+ years of experience managing digital and event-based projects across Southeast Asia. Adept at coordinating cross-functional teams, tracking milestones, and delivering projects on time and within budget. Formerly at HubSpot, where I handled high-volume customer support and internal systems alignment. As co-founder of a regional arts collective, led 10+ large-scale projects involving multi-stakeholder coordination, timeline management, and remote team operations. Skilled in async communication, remote tools, and balancing creative and technical delivery.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Customer Support & Sales Coordinator at HubSpot

February 28, 2023 - August 2, 2025

Handled daily high volumes of sales pre-qualification by consulting SaaS best practices and resolving technical barriers for leads to drive revenue and adoption. Managed over 500 monthly chats, emails, and calls aligning client and internal priorities with technical teams. Exceeded revenue and lead generation KPIs by 120–158% and ranked in the Top 5 in customer Net Promoter Score (NPS). Coordinated feedback loops between customer success, product, and onboarding teams. Developed internal documentation to streamline workflows and improve consistency across the team.

Co-Founder, Operations & Communications Lead at Bussy Temple

March 1, 2021 - Present

Co-founded a grassroots arts and events collective focused on inclusive and experimental music and performance art across Southeast Asia. Managed over 10 multidisciplinary projects from concept through execution, overseeing remote creative and logistics teams. Used shared tools and trackers to align timelines and deliverables. Maintained project trackers for guest lists, production schedules, budgets, and media assets. Communicated with artists, venues, media partners, and vendors. Led post-project reviews and iterations based on team and audience feedback.

Operations Intern & Events Lead at Microsoft

August 31, 2019 - August 2, 2025

Led timeline and calendar coordination for a 12-week regional engagement campaign. Automated over 10 internal processes to support partner operations and reporting. Built a centralized SharePoint hub to increase team visibility and speed collaboration.