Oasphonic

Led funeral arrangements and services with empathy and professionalism, supporting families through difficult times. Managed branch operations across multiple sites, ensuring consistency and compliance. Oversaw service planning, including transport, venue coordination, and ceremonial preferences. Provided clear communication and guidance to clients regarding service options and legal documentation. Liaised with clergy, crematoriums, and cemeteries to coordinate logistics.

Managed daily administrative operations, including scheduling, correspondence, and office workflow. Maintained accurate records in line with company policy and industry regulations. Supervised and supported staff, promoting a positive and productive work environment. Handled client enquiries with discretion and professionalism, ensuring a compassionate and efficient service. Performed embalming and hygienic treatments in accordance with MBIE standards and health regulations. Kept detailed records of embalming procedures and treatments in compliance with regulatory requirements. Conducted viewings and oversaw ceremonial preparations to ensure a respectful presentation.