I'm a customer-focused professional with over 11 years of experience in customer-facing roles. My journey has allowed me to support global merchants and improve their experiences through effective communication and problem-solving strategies. I'm passionate about leveraging AI tools to enhance productivity and share knowledge within teams. Always eager to learn and grow, I thrive in remote and hybrid work environments.…

Ojaswi Rajendra

I'm a customer-focused professional with over 11 years of experience in customer-facing roles. My journey has allowed me to support global merchants and improve their experiences through effective communication and problem-solving strategies. I'm passionate about leveraging AI tools to enhance productivity and share knowledge within teams. Always eager to learn and grow, I thrive in remote and hybrid work environments.…

Available to hire

I’m a customer-focused professional with over 11 years of experience in customer-facing roles. My journey has allowed me to support global merchants and improve their experiences through effective communication and problem-solving strategies. I’m passionate about leveraging AI tools to enhance productivity and share knowledge within teams. Always eager to learn and grow, I thrive in remote and hybrid work environments.

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Language

English
Advanced
Hindi
Advanced

Work Experience

Retail Support Specialist at Shopify
June 1, 2022 - Present
Provide support to 25–30 merchants weekly across multiple regions via chat, email, and phone, guiding them through technical troubleshooting and platform configurations. Collaborated with various teams to resolve escalations and maintain satisfaction.
Support Advisor at Shopify
May 1, 2022 - June 1, 2022
Delivered first-contact support for merchants, resolving high-volume queries while documenting recurring customer issues to enhance internal learning.
Lead Generation Agent at IDG Direct
January 1, 2022 - May 1, 2022
Conducted outbound outreach and validated client data to maintain CRM accuracy, contributing to team performance and process improvements.
Supervisor at Tommy Hilfiger (PVH)
January 1, 2020 - December 1, 2021
Managed daily retail operations, led sales associates, and ensured service excellence on the shop floor while achieving sales KPIs.
Visual Merchandiser at H&M
June 1, 2016 - November 1, 2018
Increased sell-through rates by optimizing product placement and visual merchandising strategies, supporting new store launches.

Education

MSc at Footwear Design & Development Institute (FDDI)
January 1, 2012 - January 1, 2014
BSc at Vogue Institute of Fashion Technology
January 1, 2008 - January 1, 2012

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Software & Internet, Consumer Goods, Professional Services

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