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I am an IT customer service professional with strong expertise in technical support, multitasking, and rapid problem-solving. I excel at communicating clear solution options and am committed to delivering the highest level of customer satisfaction. I am team-oriented with a proven ability to build trusted customer relationships. In my roles at MeisterLabs and Entain Services Austria, I delivered outstanding customer experiences as the main point of contact, resolved complex issues, collaborated with development teams, documented incidents, and mentored junior teammates while contributing to knowledge bases and process improvements.…I am an IT customer service professional with strong expertise in technical support, multitasking, and rapid problem-solving. I excel at communicating clear solution options and am committed to delivering the highest level of customer satisfaction. I am team-oriented with a proven ability to build trusted customer relationships. In my roles at MeisterLabs and Entain Services Austria, I delivered outstanding customer experiences as the main point of contact, resolved complex issues, collaborated with development teams, documented incidents, and mentored junior teammates while contributing to knowledge bases and process improvements.

Aniko Krix

Content Producer, Content Creator, Copywriter, +3

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I am an IT customer service professional with strong expertise in technical support, multitasking, and rapid problem-solving. I excel at communicating clear solution options and am committed to delivering the highest level of customer satisfaction. I am team-oriented with a proven ability to build trusted customer relationships. In my roles at MeisterLabs and Entain Services Austria, I delivered outstanding customer experiences as the main point of contact, resolved complex issues, collaborated with development teams, documented incidents, and mentored junior teammates while contributing to knowledge bases and process improvements.…I am an IT customer service professional with strong expertise in technical support, multitasking, and rapid problem-solving. I excel at communicating clear solution options and am committed to delivering the highest level of customer satisfaction. I am team-oriented with a proven ability to build trusted customer relationships. In my roles at MeisterLabs and Entain Services Austria, I delivered outstanding customer experiences as the main point of contact, resolved complex issues, collaborated with development teams, documented incidents, and mentored junior teammates while contributing to knowledge bases and process improvements.

Available to hire

I am an IT customer service professional with strong expertise in technical support, multitasking, and rapid problem-solving. I excel at communicating clear solution options and am committed to delivering the highest level of customer satisfaction. I am team-oriented with a proven ability to build trusted customer relationships.

In my roles at MeisterLabs and Entain Services Austria, I delivered outstanding customer experiences as the main point of contact, resolved complex issues, collaborated with development teams, documented incidents, and mentored junior teammates while contributing to knowledge bases and process improvements.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Advanced

German

Advanced

Hungarian

Fluent

Spanish; Castilian

Intermediate

Work Experience

Customer Support Representative at MeisterLabs Software GmbH

August 1, 2025 - August 1, 2025

Delivered an outstanding customer experience as the main point of contact, ensuring accuracy, responsiveness, and a positive attitude. Resolved a wide range of customer issues, followed up to confirm resolution, tracked and documented incidents, collaborated with development teams to manage and solve complex cases. Supported customers via email, chat, and phone. Documented cases, optimized processes, contributed to knowledge base and OKRs, and mentored junior team members.

Customer Support Representative at Entain Services Austria GmbH

January 1, 2022 - January 1, 2022

Provided primary customer support across chat and phone channels, handling over 40 interactions daily with minimal wait times. Assessed issues and took prompt action to ensure satisfaction while coordinating with cross-functional teams across locations. Delivered service in line with quality standards and SOPs, applied troubleshooting protocols to resolve technical problems, and escalated system anomalies or wider issues to relevant departments.

Front Desk Receptionist at Simm´s Hotel

August 1, 2018 - August 1, 2018

Processed reservations, check-ins, and check-outs using internal systems. Managed online and phone bookings, prepared bid packages for tour operators, and confirmed group reservations. Responded to guest inquiries in person and by phone, resolved issues promptly, and ensured accurate billing and charge postings.

Front Desk Receptionist at Lopesan Hotels & Resorts

July 1, 2016 - July 1, 2016

Managed check-ins and check-outs, processed payments, and resolved guest issues to ensure satisfaction.

Event Manager/Entertainer at Fiesta Consulting

December 1, 2015 - December 1, 2015

Organized guest activities and events, promoted hotel services, and maintained positive guest relations to enhance overall experience.

Real Estate Coordinator at Citibank Europe Plc

June 1, 2010 - June 1, 2010

Coordinated lease contract activities in Hungary, ensuring legal and regulatory compliance. Prepared reports and documentation, supported lease modification negotiations, and maintained real estate portfolio data. Assisted in implementing real estate software systems.

Project Manager Assistant at Triholding Ltd

September 1, 2008 - September 1, 2008

Managed relationships with local and international partners and company shareholders. Organized meetings and maintained calendars and records. Handled customer relations, calculated rental fees, evaluated offers, and coordinated site visits for potential renters.

Tender Administrator at Protégé Consulting Ltd.

December 1, 2007 - December 1, 2007

Prepared tender files, drafted contracts, and managed official correspondence.