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I have a diverse background in process execution and customer support, with strong negotiation skills and technical expertise. My experience has equipped me to handle challenging customer interactions effectively and deliver high levels of satisfaction. I am committed to continuous learning and professional development.…

Olja Kozomora

Voiceover Artist, Voice Actor, Actress, +3

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I have a diverse background in process execution and customer support, with strong negotiation skills and technical expertise. My experience has equipped me to handle challenging customer interactions effectively and deliver high levels of satisfaction. I am committed to continuous learning and professional development.…

Available to hire

I have a diverse background in process execution and customer support, with strong negotiation skills and technical expertise. My experience has equipped me to handle challenging customer interactions effectively and deliver high levels of satisfaction. I am committed to continuous learning and professional development.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

Serbian

Fluent

English

Advanced

Greek, Modern

Advanced

Italian

Intermediate

French

Intermediate

Work Experience

Senior Process Executive at Infosys BPM

February 1, 2023 - Present

Managing overdue invoices by contacting clients to negotiate and secure timely payments. Maintaining accurate records of payment arrangements and updating client accounts accordingly. Collaborating with internal teams to resolve disputes and discrepancies that delayed payments. Developing strong negotiation and communication skills while handling challenging customer interactions.

Technical Support Agent at Teleperformance

January 31, 2023 - August 2, 2025

Provided technical assistance to customers via calls and emails, troubleshooting software and hardware issues. Diagnosed and resolved customer problems efficiently, ensuring high satisfaction and adherence to service level agreements. Documented technical issues and solutions to improve knowledge base and reduce resolution time. Enhanced problem-solving skills and technical expertise while handling a wide range of customer queries.

Customer Care Representative at AT&T Global Network Services Czech Republic s.r.o.

January 31, 2022 - August 2, 2025

Assisted customers with troubleshooting TV, internet, and phone issues through inbound calls. Guided customers step-by-step to resolve connectivity and equipment-related problems. Processed service requests, account updates, and escalations when necessary. Improved multitasking and customer service skills while working in a fast-paced environment.

Finance Specialist at SAP Services s.r.o.

July 15, 2025 - Present

Technical Support Agent at Teleperformance

January 1, 2022 - January 1, 2023

Customer Care Representative at AT&T Global Network Services Czech Republic s.r.o.

January 1, 2021 - January 1, 2022

Assisted customers with troubleshooting TV, internet, and phone issues through inbound calls. Guided customers step-by-step to resolve connectivity and equipment-related problems.