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I am an internationally experienced, and well credentialed Product and Engineering Operations, Technical Program and Project Management, and Change Management professional. With dual Australian and American citizenship, I have delivered at Director and above operational roles for over a decade, in senior program and project management roles for over 20 years, in financial management roles for over a decade, and in management consulting engagements for over 7 years. I am very adaptable, a mature and sharp communicator who delivers results thru innovative collaboration, best practices, strong governance and change management, and enthusiasm and energy focused on achieving both company and personal success.…I am an internationally experienced, and well credentialed Product and Engineering Operations, Technical Program and Project Management, and Change Management professional. With dual Australian and American citizenship, I have delivered at Director and above operational roles for over a decade, in senior program and project management roles for over 20 years, in financial management roles for over a decade, and in management consulting engagements for over 7 years. I am very adaptable, a mature and sharp communicator who delivers results thru innovative collaboration, best practices, strong governance and change management, and enthusiasm and energy focused on achieving both company and personal success.

Oliver Giles

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I am an internationally experienced, and well credentialed Product and Engineering Operations, Technical Program and Project Management, and Change Management professional. With dual Australian and American citizenship, I have delivered at Director and above operational roles for over a decade, in senior program and project management roles for over 20 years, in financial management roles for over a decade, and in management consulting engagements for over 7 years. I am very adaptable, a mature and sharp communicator who delivers results thru innovative collaboration, best practices, strong governance and change management, and enthusiasm and energy focused on achieving both company and personal success.…I am an internationally experienced, and well credentialed Product and Engineering Operations, Technical Program and Project Management, and Change Management professional. With dual Australian and American citizenship, I have delivered at Director and above operational roles for over a decade, in senior program and project management roles for over 20 years, in financial management roles for over a decade, and in management consulting engagements for over 7 years. I am very adaptable, a mature and sharp communicator who delivers results thru innovative collaboration, best practices, strong governance and change management, and enthusiasm and energy focused on achieving both company and personal success.

Available to hire

I am an internationally experienced, and well credentialed Product and Engineering Operations, Technical Program and Project Management, and Change Management professional. With dual Australian and American citizenship, I have delivered at Director and above operational roles for over a decade, in senior program and project management roles for over 20 years, in financial management roles for over a decade, and in management consulting engagements for over 7 years.

I am very adaptable, a mature and sharp communicator who delivers results thru innovative collaboration, best practices, strong governance and change management, and enthusiasm and energy focused on achieving both company and personal success.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Vice President Program Management at AuthenticID & Incode

April 1, 2021 - December 31, 2025

Led product & program management, built and scaled Product Operations teams, implemented cross-functional cadences, roadmaps, VOC feedback loops, and release management. Delivered board-level reporting, OKRs/KPIs with ROI-focused growth, strategic workforce planning, GTM readiness, and cross-department alignment for integration and upsell initiatives.

Director Product & Services Operations at BriteCore

March 1, 2020 - April 1, 2021

Established Product Operations, roadmapping, defect/feature request management, release and incident management. Led the first annual growth strategy and roadmap development, coordinating capacity, pricing and ROI analyses; oversaw Customer Success Project Management and Configurations teams and defined Playbooks for customer journey, QA, triage, and PM activities.

Product Planning Leader at MindBody Inc.

January 1, 2017 - March 31, 2020

Set up Product Operations, coordinating 36 Scrum teams to deliver the first annual roadmap for the new owner, including data-driven ROI and capacity analysis, pricing strategy, and a 3-year growth plan. Implemented a product roadmap solution and managed monthly roadmap true-ups, plus GTM projects and platform enhancements.

Associate Director at Phase One Consulting Group

March 1, 2016 - January 31, 2017

Led PMO setup and change management for the US Department of Transportation (DoT) National Highways Traffic Safety Administration CIO, including policy, process, tooling and personnel requirements and rollout across 150 DoT personnel.

Senior IT Program Manager at American Petroleum Institute

November 1, 2012 - March 31, 2016

Managed a portfolio of over 125 IT & product development projects across 15 teams. Designed and launched a PMO solution, facilitated major procurement decisions, vendor demos/RFPs, and contract negotiations; managed projects and contracts for software development, analytics, LMS, and CRM implementations.

Principal Consultant / Senior Project Controller / Manager at Various (Maximus, The North Highland Company, EIM Worldwide, Helmsman International)

September 1, 2006 - November 30, 2012

Provided strategic performance reviews, project readiness assessments, and PMO governance for global clients including WHO, US Army/Pentagon and UK MoD. Served as Financial Controller, HR Manager and acting CFO for an asset leasing entity; led business development and secured projects totaling over $10.5m in consulting services.

Project Director / Resource Manager / Business & HR Manager / Finance Analyst at Australian Public Service (Defence, DFAT, DIAC)

January 1, 1999 - September 30, 2006

Managed reviews and multi-million-dollar improvement programs in Defence and security; led workforce planning, policy updates, and cost-recovery initiatives; oversaw SAP/PeopleSoft implementations and budget activities; contributed to strategic workforce and financial management across multiple agencies.

Education

Bachelor of Commerce (Majors in Financial and Management Accounting) at Australian National University

January 11, 2030 - January 1, 2001

Bachelor of Arts (Majors in Geography and Political Science) at Australian National University

February 21, 1994 - January 1, 1998

Qualifications

Change Management Practitioner Certification

February 11, 2018 - February 17, 2018

Professional Scrum Master

January 1, 2018 - February 17, 2026

Six Sigma Green Belt

July 5, 2010 - November 12, 2010

Industry Experience

Government, Professional Services, Software & Internet, Healthcare, Energy & Utilities, Transportation & Logistics, Financial Services, Non-Profit Organization