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I am a motivated and detail-oriented professional with a background in Mechatronics Engineering and hands-on experience in customer support, technical troubleshooting, and process coordination. I excel at clear and empathetic communication to meet client needs, thrive in remote, systems-driven environments, and enjoy collaborating with international teams to drive service improvements and build strong client relationships.…I am a motivated and detail-oriented professional with a background in Mechatronics Engineering and hands-on experience in customer support, technical troubleshooting, and process coordination. I excel at clear and empathetic communication to meet client needs, thrive in remote, systems-driven environments, and enjoy collaborating with international teams to drive service improvements and build strong client relationships.

Onurhan ISIK

Project Manager, Brand Designer, Web Designer, +1

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I am a motivated and detail-oriented professional with a background in Mechatronics Engineering and hands-on experience in customer support, technical troubleshooting, and process coordination. I excel at clear and empathetic communication to meet client needs, thrive in remote, systems-driven environments, and enjoy collaborating with international teams to drive service improvements and build strong client relationships.…I am a motivated and detail-oriented professional with a background in Mechatronics Engineering and hands-on experience in customer support, technical troubleshooting, and process coordination. I excel at clear and empathetic communication to meet client needs, thrive in remote, systems-driven environments, and enjoy collaborating with international teams to drive service improvements and build strong client relationships.

Available to hire

I am a motivated and detail-oriented professional with a background in Mechatronics Engineering and hands-on experience in customer support, technical troubleshooting, and process coordination.

I excel at clear and empathetic communication to meet client needs, thrive in remote, systems-driven environments, and enjoy collaborating with international teams to drive service improvements and build strong client relationships.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

English

Advanced

Work Experience

Sales Support Engineer at ESEN COOLING

May 1, 2024 - May 1, 2024

Assisted the sales team by managing quotations, product information, and customer requests; supported B2B client interactions and provided accurate responses to inquiries; maintained order tracking, pricing data, and stock availability in ERP systems.

After-Sales Technical Support Engineer at FRENOX INDUSTRIAL COOLING

May 1, 2024 - October 29, 2025

Providing customer support via email and phone to resolve product and service-related issues; logging, tracking, and updating customer cases in internal systems ensuring timely follow-up and resolution; collaborating with R&D, production, and quality teams to analyse feedback and implement process improvements; delivering clear communication and guidance to international clients; preparing and maintaining technical documentation and service reports.

Production Engineering Intern at LITPA LIGHTING

August 1, 2021 - August 1, 2021

Supported production and quality control teams by monitoring manufacturing and testing processes; assisted with documentation and process verification to ensure compliance with standards.