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Cogizant Technology Solutions Community Manager focused on building culturally relevant online communities across the MENA region through engagement strategy, stakeholder collaboration, and performance insights. Skilled in managing sensitive situations professionally and improving brand presence through data-informed social media support. Previously a multilingual Social Media Agent supporting Arabic, German, and occasional French communications, handling customer inquiries and maintaining a consistent brand voice. Strong background in digital marketing, social media analytics, and continuous skill development.…Cogizant Technology Solutions Community Manager focused on building culturally relevant online communities across the MENA region through engagement strategy, stakeholder collaboration, and performance insights. Skilled in managing sensitive situations professionally and improving brand presence through data-informed social media support. Previously a multilingual Social Media Agent supporting Arabic, German, and occasional French communications, handling customer inquiries and maintaining a consistent brand voice. Strong background in digital marketing, social media analytics, and continuous skill development.

OUIAM NAJI

Community Manager, Social Media Manager, Digital Marketer, +1

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Cogizant Technology Solutions Community Manager focused on building culturally relevant online communities across the MENA region through engagement strategy, stakeholder collaboration, and performance insights. Skilled in managing sensitive situations professionally and improving brand presence through data-informed social media support. Previously a multilingual Social Media Agent supporting Arabic, German, and occasional French communications, handling customer inquiries and maintaining a consistent brand voice. Strong background in digital marketing, social media analytics, and continuous skill development.…Cogizant Technology Solutions Community Manager focused on building culturally relevant online communities across the MENA region through engagement strategy, stakeholder collaboration, and performance insights. Skilled in managing sensitive situations professionally and improving brand presence through data-informed social media support. Previously a multilingual Social Media Agent supporting Arabic, German, and occasional French communications, handling customer inquiries and maintaining a consistent brand voice. Strong background in digital marketing, social media analytics, and continuous skill development.

Available to hire

Cogizant Technology Solutions Community Manager focused on building culturally relevant online communities across the MENA region through engagement strategy, stakeholder collaboration, and performance insights. Skilled in managing sensitive situations professionally and improving brand presence through data-informed social media support.

Previously a multilingual Social Media Agent supporting Arabic, German, and occasional French communications, handling customer inquiries and maintaining a consistent brand voice. Strong background in digital marketing, social media analytics, and continuous skill development.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

Arabic

Fluent

French

Intermediate

English

Advanced

Russian

Intermediate

Work Experience

Community Manager – MEN A Region at Cogizant Technology Solutions

June 1, 2024 - June 25, 2024

Managed and grew online communities across the MENA region, ensuring culturally relevant engagement and positive brand representation. Developed and implemented community engagement strategies to increase participation and build long-term user relationships. Monitored interactions, identified trends, and provided insights to support marketing and content teams. Collaborated with regional stakeholders to tailor communications and campaigns for Arabic-speaking audiences. Resolved or escalated sensitive issues with timely, professional, and empathetic outcomes. Reported on engagement performance and community sentiment to guide strategic decisions.

Social Media Agent (Arabic, German, French support) at Cogizant Technology Solutions

March 18, 2024 - Present

Provided multilingual social media support in Arabic, German, and occasionally French, ensuring culturally appropriate and accurate communication. Handled customer inquiries, feedback, and complaints professionally and with empathy. Maintained a consistent brand voice and messaging across all digital interactions. Collaborated with internal teams to improve response quality, accuracy, and efficiency. Tracked performance metrics and contributed to continuous improvement of social media processes.