Available to hire
I am a Cloud Operations / DevOps Engineer focused on reliability, scalability, and performance across enterprise cloud environments. I’ve reduced MTTR and improved uptime through proactive monitoring, observability, automation, and solid incident response.
I specialize in cloud-native technologies like Docker, Kubernetes, Terraform, Ansible, Jenkins, and Argo CD, plus scripting to streamline deployments and optimize infrastructure. I excel at designing CI/CD pipelines, refining runbooks, and collaborating with cross-functional teams to deliver resilient, cost-efficient solutions that align technology performance with business goals.
Skills
Language
Spanish; Castilian
Fluent
English
Fluent
Work Experience
Cloud Operations Engineer at Model N
November 1, 2025 - February 1, 2026Managed 300+ Unix/Linux servers, ensured SLA compliance and system stability through proactive monitoring and log analysis. Installed, upgraded, and troubleshot application servers (JBoss) and web servers (NGINX), improving JVM performance and application reliability. Deployed and monitored applications across 50+ SaaS customer environments, achieving 99.9% uptime. Drove deployment automation and configuration management using Docker, Kubernetes, Jenkins, and Argo CD, accelerating CI/CD workflows. Developed and refined runbooks for incident response, enabling consistent resolution of infrastructure and application issues. Collaborated with cross-functional teams to improve observability and optimize resource usage.
Senior Service Management at Model N
March 1, 2023 - November 1, 2025Led application health monitoring and reliability initiatives across cloud environments; implemented upgrade workflows, minimizing downtime and ensuring compliance. Conducted database and alert troubleshooting (Oracle SQL, GitHub); maintained monitoring dashboards (Grafana, Kibana, Graylog) to track system health and incident trends. Documented incident flows, RCA, and corrective actions; applied Service Intelligence initiatives across Incident, Change, and Problem Management using Hira Service Management; developed KPIs and intelligence dashboards to enhance operational visibility and efficiency.
Software Development Specialist at Amdocs
February 1, 2022 - May 1, 2023Partnered with client teams to implement upgrades for CRM modules, minimizing downtime and improving production stability. Collaborated with client and internal teams to resolve critical production issues, consistently meeting SLA targets and improving customer satisfaction. Reduced incident volume by 70% through proactive root cause analysis and automation of Unix scripts. Engineered automated SQL reporting and monitoring scripts, reducing manual reporting effort by 40% and enhancing visibility into compliance metrics. Supported database troubleshooting across Oracle SQL and MySQL, ensuring data integrity and performance optimization. Documented workflows, incident resolutions, and upgrade procedures in Confluence, enabling knowledge transfer and reducing onboarding time.
Production Support Lead at Barclays Corporate & Investment Bank (via TCS)
August 1, 2019 - February 1, 2022Directed production support for 30+ critical trading and risk applications, ensuring SLA compliance and system stability. Managed Unix/Windows servers and Oracle SQL, MS SQL, Sybase databases. Developed .NET automation tools, reducing manual workload by 30%. Leveraged ServiceNow for Incident, Change, and Problem Management.
Software Development Engineer at Barclays Corporate & Investment Bank (via TCS)
December 1, 2016 - August 1, 2019Developed and supported .NET C#, WinForms, and WPF applications. Debugged code and managed databases (MS SQL, Oracle, Sybase). Administered Windows/Unix servers to support production environments. Promoted to Production Support Lead for consistent high performance.
Software Developer at Northern Trust (via TCS)
July 31, 2015 - November 30, 2016Performed Core Java development and debugging for financial applications. Managed Oracle SQL databases and Windows/Unix servers. Recognized with multiple “Star of the Month” awards.
Functional Test Engineer at Vectralis Engineering
April 30, 2014 - July 31, 2015Developed internal software for functional test projects using Core Java, C#, MS SQL Server. Integrated sensors and instruments for automation projects.
Education
B.S. in Mechatronics Engineering, major in Robotics, Automation and Control at Instituto Tecnológico de Culiacán
January 1, 2007 - January 1, 2012IT Technician, Software Programming at CBTis 224
January 1, 2004 - January 1, 2007Qualifications
AWS Cloud Practitioner Essentials
January 1, 2026 - February 13, 2026CI/CD Pipelines & Automation (Henkins)
January 1, 2026 - February 13, 2026Argo CD Essential Guide
January 1, 2026 - February 13, 2026Nginx Web Server
January 1, 2026 - February 13, 2026Google A= Essentials certificate
January 1, 2026 - February 13, 2026Bash Scripting, Linux and Shell Programming Complete Guide
January 1, 2025 - February 13, 2026Git & GitHub
January 1, 2025 - February 13, 2026AWS Cloud Practitioner Essentials
January 1, 2026 - February 13, 2026Henkins: CD Pipelines & Automation
January 1, 2026 - February 13, 2026Argo CD Essential Guide
January 1, 2026 - February 13, 2026Nginx Web Server
January 1, 2026 - February 13, 2026Google Analytics Essentials certificate
January 1, 2026 - February 13, 2026Bash Scripting, Linux and Shell Programming Complete Guide
January 1, 2025 - February 13, 2026Git & GitHub - FreeCodeCamp
January 1, 2025 - February 13, 2026AWS Cloud Practitioner Essentials
January 1, 2026 - February 13, 2026CI/CD Pipelines & Automation (Udemy)
January 1, 2026 - February 13, 2026Argo CD Essential Guide (Udemy)
January 1, 2026 - February 13, 2026Nginx Web Server (Udemy)
January 1, 2026 - February 13, 2026Google Analytics Essentials (Google/Coursera)
January 1, 2026 - February 13, 2026Bash Scripting, Linux and Shell Programming Complete Guide (Udemy)
January 1, 2025 - February 13, 2026Git & GitHub (FreeCodeCamp)
January 1, 2025 - February 13, 2026Industry Experience
Software & Internet, Professional Services, Financial Services
Skills
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