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Organised and detail-oriented professional with experience across sales support, customer service, and logistics coordination in fast-paced international environments. Confident working across multiple systems and portals, managing several ongoing tasks accurately, and communicating clearly with customers and internal stakeholders. Fluent in English and Italian, with a calm, structured approach under pressure. Experienced supporting operational flow and eCommerce processes end-to-end, coordinating schedules and logistics, and building strong working relationships across teams.…Organised and detail-oriented professional with experience across sales support, customer service, and logistics coordination in fast-paced international environments. Confident working across multiple systems and portals, managing several ongoing tasks accurately, and communicating clearly with customers and internal stakeholders. Fluent in English and Italian, with a calm, structured approach under pressure. Experienced supporting operational flow and eCommerce processes end-to-end, coordinating schedules and logistics, and building strong working relationships across teams.

Ottavia Rosa Cecere

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Organised and detail-oriented professional with experience across sales support, customer service, and logistics coordination in fast-paced international environments. Confident working across multiple systems and portals, managing several ongoing tasks accurately, and communicating clearly with customers and internal stakeholders. Fluent in English and Italian, with a calm, structured approach under pressure. Experienced supporting operational flow and eCommerce processes end-to-end, coordinating schedules and logistics, and building strong working relationships across teams.…Organised and detail-oriented professional with experience across sales support, customer service, and logistics coordination in fast-paced international environments. Confident working across multiple systems and portals, managing several ongoing tasks accurately, and communicating clearly with customers and internal stakeholders. Fluent in English and Italian, with a calm, structured approach under pressure. Experienced supporting operational flow and eCommerce processes end-to-end, coordinating schedules and logistics, and building strong working relationships across teams.

Available to hire

Organised and detail-oriented professional with experience across sales support, customer service, and logistics coordination in fast-paced international environments. Confident working across multiple systems and portals, managing several ongoing tasks accurately, and communicating clearly with customers and internal stakeholders.

Fluent in English and Italian, with a calm, structured approach under pressure. Experienced supporting operational flow and eCommerce processes end-to-end, coordinating schedules and logistics, and building strong working relationships across teams.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

Italian

Fluent

English

Fluent

Work Experience

Barista at Panem Café

May 1, 2026 - Present

Deliver fast, accurate customer service during high volume periods, handling orders and payments with consistency. Coordinate daily stock and operational flow with the wider team to keep service running smoothly. Communicate with a broad, international customer base in English and Italian.

Multilingual Nanny at VivBon

April 1, 2026 - Present

Manage daily schedules and routines requiring reliability, structure, and clear communication with the family. Coordinate logistics across multiple commitments, adapting quickly to changing plans. Communicate fluently in Italian and English in a role that depends on trust and consistency.

Shop Manager at Kaffevaerk

January 1, 2024 - January 1, 2025

Coordinated end-to-end ecommerce operations, including order processing, returns, inventory control, and logistics via Shopify and Sendify, reducing fulfilment errors during peak periods. Managed stakeholder communications across email and social channels, resolving issues promptly and maintaining high satisfaction. Implemented operational improvements that streamlined warehouse workflows and reduced administrative overhead.

Supervisor at Starbucks

January 1, 2023 - January 1, 2024

Supervised and mentored a team of baristas, managing scheduling, performance, and daily operations in a high volume environment. Supported the store manager with resource allocation, operational planning, and shift coordination, acting as primary point of contact in their absence.

Project Manager Support at Hermes Corporate

January 1, 2022 - January 1, 2023

Provided project support across multiple simultaneous workstreams, coordinating timelines and maintaining documentation for all stakeholders. Served as the central coordination point between departments, improving information flow and reducing administrative bottlenecks.