Learning Consultant at Bright Affect Ltd

Developed instructional content explaining how to use software, including Salesforce CRM and Veeva Vault Systems. Proficient in video editing using Final Cut Pro X, Camtasia and Adobe Premiere Pro, and AI tools such as Synthesia and Articulate 360. Script-writing and collaborative script-writing for training resources. Met multiple tight deadlines to produce content libraries. Knowledge of pharmaceutical and life-science processes. QA, testing and bug reporting for software and training resources; used Monday.com to track deliverables; created performance reports; managed LMS maintenance. Content creation for multiple channels – social media, website, copywriting, article writing, emails and marketing training content.

Content Developer at TMF Group

Created video training content that instructed the global sales force on how to use Microsoft Dynamics 365 CRM. Used digital video editing software including Camtasia, Adobe Premiere Pro, Final Cut Pro and iMovie. Performed, recorded and mixed voice-overs. Collaborative script-writing. Supported testing of Microsoft Dynamics 365 CRM and used DevOps for bug reporting. Used User Stories and Tasks to track project deliverables.

Social Media Manager at SMA Talent Ltd

Managed social media content and campaigns; produced training content and marketing materials as part of general communications.

Newspaper Deliverer at Balfour News

Delivered newspapers; contributed to timely distribution and customer service.

Kitchen Porter at The Frog and Wicket

Supportive kitchen role requiring teamwork, efficiency and maintaining cleanliness in a busy restaurant environment.