I am engaged in the business and communication field, with skills in analyzing and managing Public Relations matters. I am passionate about building strong client relationships and ensuring customer satisfaction. With experience in communication strategy and service-oriented roles, I am aiming to grow professionally in Customer Relations while remaining open to diverse opportunities.…

Oxana Renatha

I am engaged in the business and communication field, with skills in analyzing and managing Public Relations matters. I am passionate about building strong client relationships and ensuring customer satisfaction. With experience in communication strategy and service-oriented roles, I am aiming to grow professionally in Customer Relations while remaining open to diverse opportunities.…

Available to hire

I am engaged in the business and communication field, with skills in analyzing and managing Public Relations matters. I am passionate about building strong client relationships and ensuring customer satisfaction.

With experience in communication strategy and service-oriented roles, I am aiming to grow professionally in Customer Relations while remaining open to diverse opportunities.

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Skills

Experience Level

Language

English
Intermediate

Work Experience

Influencers Outreach Specialist at PartnerForward - Los Angeles
August 1, 2025 - Present
Identify, recruit, and build strong relationships with influencers across Fashion, Beauty, Home & Garden, Lifestyle, Tech, Sports, Automotive, Health & Wellness, and Travel niches. Negotiate and coordinate deliverables, including link in bio, IG Stories, Story Highlights, YouTube Community Posts, and video descriptions. Ensure smooth execution of campaigns by maintaining brand guidelines, promo details, and clear, influencer-friendly communication. Manage end-to-end campaign workflows — from brand approvals and content drafts to uploads and payment coordination.
Social Media Specialist at King Jewelry - Jakarta Pusat
January 1, 2025 - March 1, 2025
Created and managed daily content on Instagram to showcase jewelry collections. Designed visuals using Canva and edited short-form videos to match brand aesthetics. Wrote engaging captions and responded to DMs/ comments to build online community. Collaborated on photo shoots and influencer partnerships for product launches. Tracked performance metrics and adjusted strategy based on insights and trends. Handled customer inquiries via social media to support sales and service.
COO Personal Assistant at People Pals - Surabaya
March 1, 2024 - June 1, 2024
Managed and organized the COO’s Google Calendar, including scheduling, coordinating appointments, and ensuring smooth time management. Attended key meetings to provide support, capturing comprehensive and accurate Minutes of Meetings (MoM). Assisted in day-to-day operational tasks to support the COO in decision-making and task prioritization.
Customer Relation at PT. Puradelta Lestari, Tbk.
January 1, 2023 - August 1, 2023
Accurately recorded and organized over 50+ customer complaints to support service improvement initiatives. Updated and verified customer data with 98% accuracy, ensuring a reliable CRM database. Gained hands-on experience with real estate transaction documents, contributing to smoother deal processes. Ensured 100% accuracy in contract data updates, minimizing administrative errors.
Material Control at PT. Komatsu Undercarriage Indonesia
August 1, 2022 - December 1, 2022
Observed and documented key company processes during internship to gain operational insight. Analyzed the workflow of the Material Control department to identify areas for efficiency. Led a project to improve the delivery sheet application, coordinating with relevant departments. Enhanced the app’s functionality, resulting in a 30% faster and more efficient delivery sheet creation process.
Social Media Organizer (Volunteer) at AKSARA PROJECT
January 1, 2023 - April 1, 2023
Develop engaging awareness content for Instagram (@aksara.projek). Scripwriting for Instagram posts to effectively convey project goals and updates. Conduct live reports from the village, offering real-time insights into the emergency school initiatives and broader project developments. Serve as an observer for the emergency school, documenting key observations and sharing them to enhance audience understanding and project awareness.
Multimedia Documentation Designer at SEA SAVERS
April 1, 2022 - June 1, 2022
Create and manage an Instagram account as a medium for publication, promotion, and information about this campaign that reached 80% target insight. Create poster designs and interesting content related to campaign activities and publish them on Instagram regularly. Designing e-certificates for webinar campaign participants. Documenting the campaign activities held and publishing them on Instagram as evidence and reports of the implementation of the event.
Social Media Planner & Scriptwriter at PMI Jakarta Utara
November 1, 2021 - December 1, 2021
Analyze research data and media/ marketing information; issues and reports information to clients. Monitor and assess ongoing campaign performance; create a content plan for the graphic design that will be displayed.

Education

Bachelor of Communication: Public Relations at President University
September 1, 2020 - December 1, 2023

Qualifications

AIESEC Webinar: Youth Leadership, Global Awareness, and Personal Development
January 1, 2020 - April 5, 2026
TEDx President University: Consumption Management and Event Coordination
January 1, 2022 - December 1, 2022

Industry Experience

Media & Entertainment, Professional Services, Real Estate & Construction, Retail, Software & Internet

Skills

Experience Level