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Hi, I’m OZAN, a multilingual Customer Support Specialist based in Braga, Portugal. I work remotely for European markets, providing Turkish and English support via phone, chat, and email while upholding high service quality and hitting KPI targets. I have led back-office and order support processes, helped onboard new teammates, and built strong client relations. I enjoy cross-cultural collaboration, rapid problem solving, and continuous learning that helps me deliver outstanding customer experiences.…Hi, I’m OZAN, a multilingual Customer Support Specialist based in Braga, Portugal. I work remotely for European markets, providing Turkish and English support via phone, chat, and email while upholding high service quality and hitting KPI targets. I have led back-office and order support processes, helped onboard new teammates, and built strong client relations. I enjoy cross-cultural collaboration, rapid problem solving, and continuous learning that helps me deliver outstanding customer experiences.

Ozan Tabak

Designer, Brand Designer, Logo Designer, +7

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Hi, I’m OZAN, a multilingual Customer Support Specialist based in Braga, Portugal. I work remotely for European markets, providing Turkish and English support via phone, chat, and email while upholding high service quality and hitting KPI targets. I have led back-office and order support processes, helped onboard new teammates, and built strong client relations. I enjoy cross-cultural collaboration, rapid problem solving, and continuous learning that helps me deliver outstanding customer experiences.…Hi, I’m OZAN, a multilingual Customer Support Specialist based in Braga, Portugal. I work remotely for European markets, providing Turkish and English support via phone, chat, and email while upholding high service quality and hitting KPI targets. I have led back-office and order support processes, helped onboard new teammates, and built strong client relations. I enjoy cross-cultural collaboration, rapid problem solving, and continuous learning that helps me deliver outstanding customer experiences.

Available to hire

Hi, I’m OZAN, a multilingual Customer Support Specialist based in Braga, Portugal. I work remotely for European markets, providing Turkish and English support via phone, chat, and email while upholding high service quality and hitting KPI targets.

I have led back-office and order support processes, helped onboard new teammates, and built strong client relations. I enjoy cross-cultural collaboration, rapid problem solving, and continuous learning that helps me deliver outstanding customer experiences.

Skills

Leadership

Experience Level

Leadership

Expert

Language

Turkish

Fluent

English

Fluent

Portuguese

Fluent

Spanish; Castilian

Beginner

Work Experience

Remote Game Tester at Synergia Braga / PTW

January 1, 2024 - December 31, 2026

Remote game tester responsible for functional and exploratory testing across European markets; documented defects with steps to reproduce; collaborated with QA and development teams; supported multiple languages (Turkish & English) and contributed to bug tracking and test planning.

Sports Manager at Synergia Braga

January 1, 2022 - December 31, 2024

Lisbon, Portugal-based role overseeing sports-related operations, coordinating events, and managing cross-functional teams; aligned with remote work requirements and multi-site collaboration.

PTW Remote Game Tester at Synergia Braga

January 1, 2022 - December 31, 2024

Provided multilingual customer support (Turkish & English) for European markets. Managed back-office and order support processes. Resolved customer inquiries efficiently while maintaining high service quality and meeting KPI targets. Trained and onboarded new employees as a floorwalker; supported complex cases and operational questions.

Sports Manager at Synergia Braga

January 1, 2024 - December 31, 2026

Led customer support and operations across European markets; provided Turkish & English support; managed back-office tasks and order processing; maintained high service quality and KPI targets. Worked as part of a multilingual team; supported onboarding of new employees.