Paulina C.

Administrative assistance and workshop organization; Support in project coordination and production processes; Documentation, scheduling, and materials management.

Handled multichannel customer service for Amazon US, Spain and Mexico; performed administrative support, back-office data entry, and documentation management. Used internal systems and digital platforms (BBVA Net, BBVA AppUY); coordinated with clients and internal departments, ensuring security and confidentiality.

Administrative and customer support for banking services; Management and documentation of customer inquiries and incidents; Use of internal systems and digital platforms (BBVA Net, BBVA App UX); Coordination between clients and internal departments; Compliance with security, verification, and confidentiality procedures.