I am a finance professional with extensive experience in international transfers and operations management. Currently supervising daily international transfer activities at Banco BISA S.A., I lead a 14-person team, ensure regulatory compliance, and partner with banking colleagues worldwide to keep payments accurate and timely. I enjoy turning transaction data into actionable insights to reduce risk and improve processes, all while maintaining a strong focus on customer satisfaction. My education in International Business, combined with ongoing certifications in Excel, ISO 20022/SWIFT, and languages, supports my proactive, hands-on approach. I’m fluent in English and Spanish, proficient in French, and I continuously seek opportunities to apply analytics, design thinking, and collaboration to drive efficiency and high-quality outcomes.

Paola Alejandra Rodriguez Villarroel

I am a finance professional with extensive experience in international transfers and operations management. Currently supervising daily international transfer activities at Banco BISA S.A., I lead a 14-person team, ensure regulatory compliance, and partner with banking colleagues worldwide to keep payments accurate and timely. I enjoy turning transaction data into actionable insights to reduce risk and improve processes, all while maintaining a strong focus on customer satisfaction. My education in International Business, combined with ongoing certifications in Excel, ISO 20022/SWIFT, and languages, supports my proactive, hands-on approach. I’m fluent in English and Spanish, proficient in French, and I continuously seek opportunities to apply analytics, design thinking, and collaboration to drive efficiency and high-quality outcomes.

Available to hire

I am a finance professional with extensive experience in international transfers and operations management. Currently supervising daily international transfer activities at Banco BISA S.A., I lead a 14-person team, ensure regulatory compliance, and partner with banking colleagues worldwide to keep payments accurate and timely. I enjoy turning transaction data into actionable insights to reduce risk and improve processes, all while maintaining a strong focus on customer satisfaction.

My education in International Business, combined with ongoing certifications in Excel, ISO 20022/SWIFT, and languages, supports my proactive, hands-on approach. I’m fluent in English and Spanish, proficient in French, and I continuously seek opportunities to apply analytics, design thinking, and collaboration to drive efficiency and high-quality outcomes.

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Language

Spanish; Castilian
Fluent
English
Advanced
French
Advanced
German
Beginner

Work Experience

Supervisor of International Transfers at Banco BISA S.A.
November 1, 2022 - Present
Leads daily international transfer operations, ensuring regulatory compliance and internal policies. Trains and mentors a team of 14, analyzes transaction data to identify trends and mitigate risks, reviews SWIFT messages (including ISO 20022), and manages accounting processes with internal and external banking partners worldwide.
International Transfers Assistant at Banco BISA S.A.
August 1, 2018 - October 1, 2022
Processes international transfers with accuracy and regulatory compliance; collaborates with team members to optimize processes and improve efficiency; monitors transaction status and provides updates to internal clients; assists in account reconciliation and resolves discrepancies promptly.
Cashier Supervisor at Banco BISA S.A.
January 1, 2017 - July 1, 2018
Trains and guides a team of over 10 cashiers; manages cash flow and vault operations; resolves customer issues and escalations; oversees daily cashier department operations for efficient and accurate service.
Bank Cashier at Banco BISA S.A.
June 1, 2016 - December 1, 2016
Provided exceptional customer service, addressed inquiries, and resolved issues promptly; handled cash and securities for settlements with the bank or clients; maintained a friendly and professional demeanor to enhance the customer experience.

Education

Bachelor’s degree in International Business at Universidad UTEL Online University
January 1, 2022 - December 31, 2024
Diploma in International Business Administration at Universidad UTEL Online University
January 11, 2030 - January 14, 2026
Advanced International Diploma in Logistics at Universidad UTEL Online University
January 11, 2030 - January 14, 2026
Bachelor of Business Administration in International Business (distance education, U.S. equivalency via UTEL University) at Universidad UTEL Online University
January 11, 2030 - January 14, 2026
French Language and Civilization Course at Université de Neuchâtel
January 11, 2030 - January 14, 2026

Qualifications

Change Management
October 1, 2025 - January 14, 2026
Emotional Intelligence for Personal Leadership
October 1, 2025 - January 14, 2026
Self-awareness
October 1, 2025 - January 14, 2026
Emotional Management Pathway
October 1, 2025 - January 14, 2026
The Gift and Power of Emotional Courage
October 1, 2025 - January 14, 2026
Coping with Sadness
October 1, 2025 - January 14, 2026
Basic Excel for Beginners
October 1, 2025 - January 14, 2026
Advanced Excel (Pivot Tables)
October 1, 2025 - January 14, 2026
Beginner’s Guide – SWIFT Message Types – MT and MX ISO 20022
January 1, 2023 - January 14, 2026
Advanced Guide – ISO 20022 SWIFT MX Messages
January 1, 2023 - January 14, 2026
German A1 – Starting from Scratch – German for Beginners
January 1, 2023 - January 14, 2026
German A2 – For Beginners with Prior Knowledge
January 1, 2024 - January 14, 2026
Bootcamp 2026: Understanding and Building Professional AI Agents
January 1, 2026 - January 14, 2026

Industry Experience

Financial Services, Professional Services, Software & Internet