I am a senior IT project and delivery manager with over 20 years of international experience, working with leading organizations in pharmaceutical, food and beverage, insurance, and telecommunications. I have proven expertise in driving large-scale strategic projects, enhancing governance frameworks, and achieving significant compliance improvements. I lead diverse cross-functional teams, optimizing release and quality assurance processes, and delivering impactful IT solutions that meet business goals.

Patrick Hayes

I am a senior IT project and delivery manager with over 20 years of international experience, working with leading organizations in pharmaceutical, food and beverage, insurance, and telecommunications. I have proven expertise in driving large-scale strategic projects, enhancing governance frameworks, and achieving significant compliance improvements. I lead diverse cross-functional teams, optimizing release and quality assurance processes, and delivering impactful IT solutions that meet business goals.

Available to hire

I am a senior IT project and delivery manager with over 20 years of international experience, working with leading organizations in pharmaceutical, food and beverage, insurance, and telecommunications.

I have proven expertise in driving large-scale strategic projects, enhancing governance frameworks, and achieving significant compliance improvements. I lead diverse cross-functional teams, optimizing release and quality assurance processes, and delivering impactful IT solutions that meet business goals.

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Experience Level

Intermediate

Language

English
Fluent
French
Advanced

Work Experience

IT Project Manager & QA Manager at Nestlé
January 1, 2016 - Present
Led IT QA governance for GxP/compliance across Nestlé subsidiaries, delivering GXP-compliant serialization and establishing repeatable frameworks to improve compliance and quality maturity.
IT Project Manager at Orange Communications SA
January 1, 2005 - Present
Managed QA environments and BI operations, delivering revenue recovery through data analysis, directing offshore test teams, and improving configuration and release governance across the organization.
Software Configuration Manager at Telefónica
January 1, 2002 - Present
Improved SDLC efficiency by implementing cross-subsidiary configuration management across 5 regions; recognized with the 2004 Ovation Award for outstanding contributions to software configuration management.
Software Test Engineer at Logica Mobile Networks / Air France / BT
January 1, 1999 - Present
Gained experience in software testing for mobile networks and aviation sectors; led offshore test teams and contributed to QA process improvements in a multinational environment.

Education

Bachelor of Information Technology at University of Limerick, Ireland
January 11, 2030 - February 2, 2026

Qualifications

PMP (Project Management Professional)
January 11, 2030 - February 2, 2026
Professional Scrum Master
January 11, 2030 - February 2, 2026
ITIL (v2/v3/v4)
January 11, 2030 - February 2, 2026

Industry Experience

Life Sciences, Consumer Goods, Telecommunications, Software & Internet, Professional Services

Experience Level

Intermediate

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