Jemson Chan

• Led Systems testing, Integration testing, UI/UX testing, Regression testing, and Mobile testing for an AI-powered B2B e-procurement platform, identifying edge cases and improving release quality by 40% • Automated test cases using Leapwork & Playwright cutting regression test cycle times by 40% • Developed and maintained automated test scripts in JavaScript and TypeScript. • Triaged bugs, analyzed logs/errors, and partnered with developers to resolve critical UI/UX and functional issues—ensuring high product reliability and a seamless user experience. • Authored and maintained QA documentation in JIRA “wiki” to support rapid onboarding and reproducibility across distributed teams. • Supported product operations by tracking releases & enhancing QA protocols for smoother deployments. • Regularly contributed actionable feedback for continuous product and process improvement.

• Orchestrated manual(Systems testing, Integration testing, UI/UX testing, Regression testing etc…)/automated QA and mobile testing for OCBC’s high-traffic Internet Banking web & app platforms • Involvement with OCBC’s data migration from Waterfall to Agile methodology • Collaborated cross-functionally in Agile sprints to deliver on-time, high-quality releases, meeting strict security and user experience requirements. • Developed exhaustive test plans, tracked bugs, and drove a 25% drop in customer-reported post-release issues. • Championed collective problem-solving and evidence-driven feedback to enhance product operations.

• Developed and executed comprehensive manual test plans (UAT, SIT(Integration testing included, regression) for KTB’s mobile banking app and internal React Native projects. • Developed and maintained automated test scripts in JavaScript and TypeScript. • Analyzed logs, crash reports, and business requirements, uncovering critical issues in early development stages. • Fostered QA knowledge sharing and efficient test replication within the global team.