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I am a results-driven QA and operations specialist with 7+ years of experience delivering high-impact QA and release support for SaaS and fintech services. I excel in cross-functional collaboration and in both manual and automated testing, continuously improving QA processes within Agile teams. I’m passionate about user-centric AI solutions and am open to remote or EU-based roles.\n\nIn addition to hands-on testing, I leverage JIRA, GitHub, and product analytics to inform decisions and deliver quality software. I value clear communication and teamwork and enjoy turning complex requirements into reliable, scalable QA strategies.…I am a results-driven QA and operations specialist with 7+ years of experience delivering high-impact QA and release support for SaaS and fintech services. I excel in cross-functional collaboration and in both manual and automated testing, continuously improving QA processes within Agile teams. I’m passionate about user-centric AI solutions and am open to remote or EU-based roles.\n\nIn addition to hands-on testing, I leverage JIRA, GitHub, and product analytics to inform decisions and deliver quality software. I value clear communication and teamwork and enjoy turning complex requirements into reliable, scalable QA strategies.

Jemson Chan

QA Engineer, AI Engineer, Web Developer, +3

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I am a results-driven QA and operations specialist with 7+ years of experience delivering high-impact QA and release support for SaaS and fintech services. I excel in cross-functional collaboration and in both manual and automated testing, continuously improving QA processes within Agile teams. I’m passionate about user-centric AI solutions and am open to remote or EU-based roles.\n\nIn addition to hands-on testing, I leverage JIRA, GitHub, and product analytics to inform decisions and deliver quality software. I value clear communication and teamwork and enjoy turning complex requirements into reliable, scalable QA strategies.…I am a results-driven QA and operations specialist with 7+ years of experience delivering high-impact QA and release support for SaaS and fintech services. I excel in cross-functional collaboration and in both manual and automated testing, continuously improving QA processes within Agile teams. I’m passionate about user-centric AI solutions and am open to remote or EU-based roles.\n\nIn addition to hands-on testing, I leverage JIRA, GitHub, and product analytics to inform decisions and deliver quality software. I value clear communication and teamwork and enjoy turning complex requirements into reliable, scalable QA strategies.

Available to hire

I am a results-driven QA and operations specialist with 7+ years of experience delivering high-impact QA and release support for SaaS and fintech services. I excel in cross-functional collaboration and in both manual and automated testing, continuously improving QA processes within Agile teams. I’m passionate about user-centric AI solutions and am open to remote or EU-based roles.\n\nIn addition to hands-on testing, I leverage JIRA, GitHub, and product analytics to inform decisions and deliver quality software. I value clear communication and teamwork and enjoy turning complex requirements into reliable, scalable QA strategies.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

German

Beginner

Chinese

Advanced

Work Experience

Software Tester at Healy Hudson Portugal Lda

January 23, 2023 - June 1, 2025

• Led Systems testing, Integration testing, UI/UX testing, Regression testing, and Mobile testing for an AI-powered B2B e-procurement platform, identifying edge cases and improving release quality by 40% • Automated test cases using Leapwork & Playwright cutting regression test cycle times by 40% • Developed and maintained automated test scripts in JavaScript and TypeScript. • Triaged bugs, analyzed logs/errors, and partnered with developers to resolve critical UI/UX and functional issues—ensuring high product reliability and a seamless user experience. • Authored and maintained QA documentation in JIRA “wiki” to support rapid onboarding and reproducibility across distributed teams. • Supported product operations by tracking releases & enhancing QA protocols for smoother deployments. • Regularly contributed actionable feedback for continuous product and process improvement.

Software QA Tester at Persolkelly Pte Ltd (OCBC + DBS Bank Projects)

January 4, 2021 - November 2, 2022

• Orchestrated manual(Systems testing, Integration testing, UI/UX testing, Regression testing etc…)/automated QA and mobile testing for OCBC’s high-traffic Internet Banking web & app platforms • Involvement with OCBC’s data migration from Waterfall to Agile methodology • Collaborated cross-functionally in Agile sprints to deliver on-time, high-quality releases, meeting strict security and user experience requirements. • Developed exhaustive test plans, tracked bugs, and drove a 25% drop in customer-reported post-release issues. • Championed collective problem-solving and evidence-driven feedback to enhance product operations.

Test Analyst at Accenture Pte Ltd (multiple projects)

October 17, 2019 - October 16, 2020

• Developed and executed comprehensive manual test plans (UAT, SIT(Integration testing included, regression) for KTB’s mobile banking app and internal React Native projects. • Developed and maintained automated test scripts in JavaScript and TypeScript. • Analyzed logs, crash reports, and business requirements, uncovering critical issues in early development stages. • Fostered QA knowledge sharing and efficient test replication within the global team.

QA Analyst at Tech Mahindra Ltd (Govt Client)

October 15, 2018 - October 15, 2019

• Performed manual testing (Systems testing, Integration testing, UI/UX testing, Regression testing etc…) on enterprise government-facing financial platforms & automated testing with Selenium and Python. • Documented and reported bugs to ensure robust, secure, and user-friendly product releases