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Hi, I'm Pedro. I'm an Operations Support Specialist with experience supporting daily operations, improving processes, and collaborating across teams in fast-paced environments. I enjoy turning data into actionable insights and using data to support decision-making. I thrive on clear communication and continuous improvement. Hello! I'm dedicated to delivering reliable results, optimizing workflows, and helping cross-functional teams work together efficiently.…Hi, I'm Pedro. I'm an Operations Support Specialist with experience supporting daily operations, improving processes, and collaborating across teams in fast-paced environments. I enjoy turning data into actionable insights and using data to support decision-making. I thrive on clear communication and continuous improvement. Hello! I'm dedicated to delivering reliable results, optimizing workflows, and helping cross-functional teams work together efficiently.

Pedro Norberto Pires Fernandes

Data Analyst, Data Scientist, Project Manager, +3

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Hi, I'm Pedro. I'm an Operations Support Specialist with experience supporting daily operations, improving processes, and collaborating across teams in fast-paced environments. I enjoy turning data into actionable insights and using data to support decision-making. I thrive on clear communication and continuous improvement. Hello! I'm dedicated to delivering reliable results, optimizing workflows, and helping cross-functional teams work together efficiently.…Hi, I'm Pedro. I'm an Operations Support Specialist with experience supporting daily operations, improving processes, and collaborating across teams in fast-paced environments. I enjoy turning data into actionable insights and using data to support decision-making. I thrive on clear communication and continuous improvement. Hello! I'm dedicated to delivering reliable results, optimizing workflows, and helping cross-functional teams work together efficiently.

Available to hire

Hi, I’m Pedro. I’m an Operations Support Specialist with experience supporting daily operations, improving processes, and collaborating across teams in fast-paced environments. I enjoy turning data into actionable insights and using data to support decision-making. I thrive on clear communication and continuous improvement.

Hello! I’m dedicated to delivering reliable results, optimizing workflows, and helping cross-functional teams work together efficiently.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

Portuguese

Fluent

English

Advanced

Spanish; Castilian

Advanced

German

Beginner

Work Experience

Operations Team Leader (Interim) & Process Optimization at Farfetch

December 1, 2024 - October 31, 2025

Led daily team coordination, setting priorities and improving workflow efficiency by approximately 15%. Supported team performance and productivity through task organization and workload balancing. Collaborated with other team leaders to resolve operational issues and improve internal processes. Acted as a communication bridge between teams to support better decision-making and smoother operations.

Operations Support Specialist at Farfetch

January 1, 2019 - February 28, 2025

Supported daily operations to ensure service quality and operational consistency. Identified process gaps and contributed to continuous improvement initiatives. Used data analysis to support operational decisions and efficiency improvements. Managed communication between multiple teams in a high-volume environment.

Product Data Technician at Farfetch

January 1, 2017 - December 31, 2019

Ensured data accuracy through quality control processes, demonstrating strong attention to detail. Streamlined processes to improve data visibility and overall operational performance. Managed large datasets efficiently, supporting team productivity and informed decision-making.