I am a proactive, multilingual customer service and hospitality professional with experience across multiple European markets. I excel at handling inquiries across chat, email, phone, and social media channels, delivering timely and empathetic support while identifying cross-sell opportunities and maintaining high service quality. I thrive in fast-paced environments and enjoy turning challenges into practical, customer-focused solutions. I hold a Bachelor's in Translation and Interpreting, with hands-on experience in CRM, documentation, and multichannel communications. I am open to roles in customer support, social media management, or administrative coordination, and I bring strong attention to detail, multilingual communication, and a collaborative mindset to any team.

Pere Rovira Jiménez

I am a proactive, multilingual customer service and hospitality professional with experience across multiple European markets. I excel at handling inquiries across chat, email, phone, and social media channels, delivering timely and empathetic support while identifying cross-sell opportunities and maintaining high service quality. I thrive in fast-paced environments and enjoy turning challenges into practical, customer-focused solutions. I hold a Bachelor's in Translation and Interpreting, with hands-on experience in CRM, documentation, and multichannel communications. I am open to roles in customer support, social media management, or administrative coordination, and I bring strong attention to detail, multilingual communication, and a collaborative mindset to any team.

Available to hire

I am a proactive, multilingual customer service and hospitality professional with experience across multiple European markets. I excel at handling inquiries across chat, email, phone, and social media channels, delivering timely and empathetic support while identifying cross-sell opportunities and maintaining high service quality. I thrive in fast-paced environments and enjoy turning challenges into practical, customer-focused solutions.

I hold a Bachelor’s in Translation and Interpreting, with hands-on experience in CRM, documentation, and multichannel communications. I am open to roles in customer support, social media management, or administrative coordination, and I bring strong attention to detail, multilingual communication, and a collaborative mindset to any team.

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Language

Spanish; Castilian
Fluent
Catalan; Valencian
Fluent
English
Fluent
German
Fluent
Italian
Advanced
French
Advanced

Work Experience

Customer Service / Social Media Manager at CPM International Spain
January 1, 2020 - October 28, 2025
Monitor and respond to customer inquiries and complaints via chat, email and social media; ensure quick response times and appropriate tone. Manage incoming queries via phone, email and chat; provide assistance with order or product issues. Use online diagnostic tools and advanced systems, as well as Excel spreadsheets, to guide customers effectively. Engage in active sales by cross-selling and up-selling Dyson product launches. Document customer information, update databases, and ensure SLA compliance and priority handling. Supported customers in multiple languages across Germany, Austria and Switzerland, ensuring clarity and high service quality.
Receptionist at Hotel Jakob Regensburg Downtown
December 31, 2016 - December 31, 2016
Welcomed guests with professionalism and courtesy; responded to calls, emails and in-person inquiries with exceptional service. Check-in / check-out procedures; verified documents; issued room keys; managed check-in/out; handled billing and payments.
Receptionist at Porto Hotel
December 31, 2014 - December 31, 2014
Delivered exceptional guest service, welcomed and assisted visitors while providing clear information on hotel facilities and services. Managed check-in and check-out processes, including room assignments, documentation, and invoicing. Maintained security procedures and daily shift reports; ensured smooth handovers. Handled cash and billing operations, balancing registers and coordinating shift closures efficiently. Logged and escalated incidents to relevant departments; maintained guest satisfaction without direct resolution.
Receptionist at Gran Hotel Torre Catalunya
December 31, 2019 - December 31, 2019
Welcomed guests, verified documentation, and managed check-in and check-out procedures; directed guests to facilities; ensured high service quality.

Education

Master’s Degree in Teaching Spanish as a Foreign Language at Universidad Internacional de La Rioja
January 1, 2021 - December 31, 2023
Bachelor’s Degree in Translation and Interpreting at Universitat de Barcelona
January 1, 2016 - January 1, 2020
Erasmus Year at University of Vienna
January 1, 2017 - January 1, 2018
Higher Vocational Training (CFGS) in Tourism Accommodation Management at Escola Universitària Mediterrània
January 1, 2011 - January 1, 2013

Qualifications

CFG S in Tourism Accommodation Management
January 1, 2011 - January 1, 2013

Industry Experience

Travel & Hospitality, Professional Services, Software & Internet, Education, Media & Entertainment