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Hi, I’m Peter Semaan—a detail-oriented professional with a decade of experience in data entry, customer service, and chat support. I pride myself on diagnosing technical issues, verifying accounts, and handling financial transactions with accuracy, all while delivering a seamless customer experience. I’m adept at collaborating cross-functionally to implement data-driven solutions and improve processes.\n\nI’m passionate about AI, fintech operations, and staying current with regulatory requirements like KYC. I excel working remotely and independently, but I value clear communication and teamwork to achieve business goals.…Hi, I’m Peter Semaan—a detail-oriented professional with a decade of experience in data entry, customer service, and chat support. I pride myself on diagnosing technical issues, verifying accounts, and handling financial transactions with accuracy, all while delivering a seamless customer experience. I’m adept at collaborating cross-functionally to implement data-driven solutions and improve processes.\n\nI’m passionate about AI, fintech operations, and staying current with regulatory requirements like KYC. I excel working remotely and independently, but I value clear communication and teamwork to achieve business goals.

Peter Semaan

Data Collector, Data Analyst, Data Scientist, +7

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Hi, I’m Peter Semaan—a detail-oriented professional with a decade of experience in data entry, customer service, and chat support. I pride myself on diagnosing technical issues, verifying accounts, and handling financial transactions with accuracy, all while delivering a seamless customer experience. I’m adept at collaborating cross-functionally to implement data-driven solutions and improve processes.\n\nI’m passionate about AI, fintech operations, and staying current with regulatory requirements like KYC. I excel working remotely and independently, but I value clear communication and teamwork to achieve business goals.…Hi, I’m Peter Semaan—a detail-oriented professional with a decade of experience in data entry, customer service, and chat support. I pride myself on diagnosing technical issues, verifying accounts, and handling financial transactions with accuracy, all while delivering a seamless customer experience. I’m adept at collaborating cross-functionally to implement data-driven solutions and improve processes.\n\nI’m passionate about AI, fintech operations, and staying current with regulatory requirements like KYC. I excel working remotely and independently, but I value clear communication and teamwork to achieve business goals.

Available to hire

Hi, I’m Peter Semaan—a detail-oriented professional with a decade of experience in data entry, customer service, and chat support. I pride myself on diagnosing technical issues, verifying accounts, and handling financial transactions with accuracy, all while delivering a seamless customer experience. I’m adept at collaborating cross-functionally to implement data-driven solutions and improve processes.\n\nI’m passionate about AI, fintech operations, and staying current with regulatory requirements like KYC. I excel working remotely and independently, but I value clear communication and teamwork to achieve business goals.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Customer Support Specialist at Fido

January 1, 2018 - Present

Oversee daily operations including workforce scheduling, task allocation and performance evaluation; provide data-driven solutions to improve customer experience; troubleshoot authentication issues and support fintech operations. Responsible for maintaining KYC processes and handling customer inquiries with a focus on accurate transactions and fraud prevention.

Customer Experience Specialist at Scotiabank

December 1, 2017 - October 2, 2025

Process financial transactions following standardized procedures; conduct KYC processes; handle check deposits; educate customers on banking products and digital channels; collaborate to streamline processes and improve customer service across departments.

Data Entry Clerk at Domtar

June 1, 2016 - October 2, 2025

Retrieved and updated data across databases; improved data quality by 25%; maintained confidentiality and compliance with regulatory requirements; ensured up-to-date records and supported organizational performance.

Data Entry Specialist at Orion INC

March 1, 2015 - October 2, 2025

Developed and implemented data entry processes; generated detailed reports from data analysis; contributed to revenue growth through data-driven insights; managed data migration and ensured timely transfers.

AI Research & Evaluation Specialist at Fido

January 1, 2018 - Present

Naturally curious and passionate about the field of artificial intelligence and technology innovation. Highly skilled in conducting thorough online research to gather, verify, and interpret information accurately. Perform efficiently in dynamic and fast-moving environments, meeting or exceeding performance expectations. Consistently uphold accuracy and quality standards in all assigned tasks. Demonstrate strong focus and accountability when working independently from a home-based setting.

Customer Experience Specialist at Scotiabank

July 1, 2016 - December 1, 2017

Process financial transactions following standardized procedures and regulatory guidelines. Conduct thorough Know Your Customer (KYC) processes to ensure compliance with regulatory requirements and maintain customer account integrity. Achieve business goals by promoting banking solutions and ensuring accurate and timely processes. Connect personally with customers, providing clear advice on banking solutions to enhance their experience. Resolve customer issues promptly, ensuring a positive experience and efficient solutions. Stay informed about changes in banking regulations, products, and services, sharing knowledge with customers. Collaborate with other departments to streamline processes and address customer needs effectively.

Data Entry Clerk at Domtar

April 1, 2015 - June 1, 2016

Retrieved data from various sources and entered it into databases. Updated existing records with new data, ensuring that databases were up-to-date and accurate, resulting in improved organizational performance. Maintained confidentiality of sensitive data and followed data entry procedures and standards, ensuring compliance with regulatory requirements and protecting sensitive information.

Data Entry Specialist at Orion INC

March 1, 2014 - March 1, 2015

Developed and implemented a new data entry process. Created detailed reports from data analysis, providing valuable insights to the management team and contributing to a 10% increase in revenue. Managed data migration projects, ensuring timely and accurate transfer of information and receiving positive feedback from stakeholders.