Philip Njuguna Muchina

Administer and maintain Windows Server and Linux (Ubuntu/CentOS) environments to ensure production uptime. Manage Active Directory for 50+ staff, including user accounts, group policies, permissions, and SSO integration. Deploy and configure server infrastructure (application/file servers and virtualised environments). Implement proactive monitoring using Nagios and Zabbix, reducing critical incident response time by 40%. Lead backup and disaster recovery operations, designing and testing BCP plans to prevent data loss. Serve as a Tier-3 escalation engineer for complex network/system issues beyond helpdesk level. Conduct quarterly vulnerability assessments and patch management cycles aligned with internal security policy.

Provide remote and on-site IT support to individual and SME clients including hardware diagnostics, OS installation, and network configuration. Design and deploy secure Wi-Fi networks and configure firewall rules, reducing client security incidents by 60%. Built and launched mymboka.co.ke (a live production website) demonstrating full-stack web development and hosting. Developing Bloompulse, an AI and automation platform for small businesses, including AI training/data quality activities (content review, annotation, performance verification). Offer virtual assistance such as technical documentation, research, and client communication management.

Provided first-line IT support for office hardware, software, and peripherals across the institution. Maintained internal servers and LAN, monitored system uptime, and responded to service alerts. Performed antivirus scanning, routine system maintenance, and scheduled OS patching. Managed IT asset tagging, inventory documentation, and equipment lifecycle tracking.