PHYO SI THU SOE

Report Management (physical & digital), Order Monitoring & Coordination, Scheduling & Meeting Arrangements, Correspondence Handling & Documentation, SAP (Basic Knowledge), Customer Service & Stakeholder Engagement, Time Management & Organization, MS Office (Word, Excel, PowerPoint), Accuracy & Attention to Detail.

Web Developer at Digit Soft Myanmar

Designed and optimized a robotic control system, realizing a 12% performance improvement. Coordinated testing and validation, ensuring compliance with industry standards. Provided technical expertise, contributing to a 15% reduction in system failures.

Trust & Safety Associate at OneShop Co.

Supported order processing and client inquiries through email and chat. Assisted with documentation, scheduling, and general admin duties. Prepared simple reports, maintained spreadsheets, ensured timely follow-ups with customers and stakeholders. Ensured smooth workflow with strong organizational and time-management practices.

Freelance Video Editor at Remote / Self-employed

Edited short-form videos for TikTok, Instagram Reels, Facebook, and YouTube Shorts; created engaging edits using captions, transitions, zoom-ins, sound effects, and trend-based pacing; repurposed long-form footage into multi short-form assets for social media campaigns; managed multiple client projects with tight deadlines.

Trust & Safety Associate at Accenture Technology Solutions Sdn Bhd

Ensured accurate adherence to company guidelines while reviewing sensitive digital content in multiple languages. Built strong decision-making and communications skills through high-volume, high-stakes review tasks.

Customer Support / Burmese-English Speaking Specialist at OneShop Co.

Assisted Burmese- and English-speaking clients via chat and email, ensuring clarity and accuracy in communication. Managed documentation, customer queries, and scheduling tasks with tight service timelines. Provided empathetic and professional customer interaction, improving satisfaction and efficiency.

Video Editor at Self-Employed / Remote

Edited short-form videos for TikTok, Instagram Reels, Facebook, and YouTube Shorts. Created captions, transitions, zooms, sound effects, and pacing aligned with platform trends. Re-purposed long-form footage into multiple social assets and managed multiple client projects with tight deadlines. Added subtitles, music, overlays, and branding elements to boost engagement and viewer retention.