Available to hire
I’m Pinja Ahonen, a Helsinki-based young professional with a background in office administration and customer service. I recently earned a degree in Hotel and Restaurant Management from Haaga-Helia University of Applied Sciences, and I am known for being positive, energetic, and creative. I strive to deliver practical solutions and top-notch service in fast-paced environments.
I am hardworking, proactive, and quick to learn new things; my work history has taught me good stress tolerance and strong problem-solving skills. In my spare time I enjoy making music.
Experience Level
Language
Finnish
Fluent
English
Fluent
Swedish
Intermediate
Work Experience
Community Assistant at IWG plc.
September 1, 2025 - PresentBroad office duties including community management, customer service, meeting room bookings, building safety responsibilities, precise event reporting, catering for meetings, and lobby upkeep.
Lobby Attendant at ISS Services
May 1, 2024 - September 1, 2024Broad customer service role including key management, maintaining meeting room bookings, responsibility for building safety, precise event reporting, catering for meetings, and general upkeep of the lobby and building.
Administrative Assistant at Pohjola Rakennus
February 1, 2023 - March 1, 2024Assisted management team, arranged meetings, scheduling tasks, acting as company contact person, maintaining calendars and annual planning, invoice approvals, internal and external customer service, event planning, and office maintenance duties.
Customer Service Office Assistant at Wella Company
May 1, 2022 - August 31, 2022Independent and broad office duties including customer service by phone and email, processing customer orders in SAP, extensive complaint handling, mailing, contract drafting, and internal customer service; represented customer service for the whole of Finland at times.
Sales Assistant at Decanter
March 1, 2022 - May 31, 2022Extensive customer service in a specialty kitchenware store; independent work involving customer service, cashier duties, and maintaining store cleanliness.
COVID-19 Testing Assistant at 9 Lives
March 1, 2021 - June 30, 2021COVID-19 testing point duties; responsible person in unit. Assisted testers by updating patient records systems, verifying identities, making weekly orders, and maintaining cleanliness.
Customer Advisor at Retta Oy
June 1, 2019 - August 31, 2019Real estate customer service via phone, email, and online chat. Also involved in invoicing, mailing, contract management, and archiving; used multiple software systems.
Cashier and Sales Assistant at Eezy Oyj
September 1, 2019 - September 30, 2020Extensive customer service at K-market, cash register operation, customer checkout, store opening and closing, and maintaining general cleanliness; worked with parcel services (UPS, Posti, PostNord).
Office Assistant at Eezy Oyj
September 1, 2019 - September 30, 2020Independent office tasks including maintaining an online children’s fashion store, handling product images with Photoshop, writing product descriptions in Finnish and English, publishing products, troubleshooting the online store, and general office work.
Education
Hotel and Restaurant Management at Haaga-Helia University of Applied Sciences
January 1, 2021 - January 1, 2024Fashion Marketing Degree at Helsinki Design School
January 1, 2019 - January 1, 2020Matriculation Examination at Vuosaari High School
January 1, 2016 - January 1, 2019Qualifications
Industry Experience
Retail, Professional Services, Media & Entertainment, Education, Real Estate & Construction, Financial Services, Consumer Goods, Telecommunications, Travel & Hospitality, Software & Internet, Computers & Electronics
Experience Level
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