Pinelopi Ioannidou
I’m Pinelopi Ioannidou, a Greek native based in Europe and PhD candidate in Linguistics at the University of Cologne, specialising in multimodality, discourse analysis and annotations.
About
I’m Pinelopi Ioannidou, a Greek native based in Europe and PhD candidate in Linguistics at the University of Cologne, specialising in multimodality, discourse analysis and annotations. I study how people follow meaning across voice, visuals, and interaction. What I do best: sustained live communication, clear real-time explanation, and active community engagement during long sessions. I bring high-stamina, audience-facing experience from my recent role as a Customer Care Specialist for the German market, where I communicated continuously under pressure, handled complex cases calmly. I can stream in Greek and also fluently in German (C2) and English (C2). I’m confident delivering voice and hands-only streams, keeping chat lively and inclusive, following platform guidelines, and iterating on what drives retention and engagement.
- 5 years' experience
- Joined December 2025
Skills· 13
Languages
- Greek, ModernFluent
- EnglishFluent
- ItalianAdvanced
- GermanFluent
- SwedishIntermediate
Industry experience
- Education
- Media & Entertainment
- Professional Services
Work experience· 4 roles
Handles customer care for the German market; uses Amazon Connect, Salesforce, and GPT; emphasizes fintech experience, KYC knowledge, Solaris verification knowledge; demonstrates communication, problem-solving, adaptability, time management, multitasking, and emotional resilience.
Annotated short crime stories with WebAnno 3.5.8; processed data using RStudio; coordinated Discourse Studies group activities; maintained the group website with TYPO3.
Observed the teaching process; applied CLIL approach; taught English to second and third grade students; created teaching materials; developed a portfolio.
Education
Certifications and awards
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