PI

Pinelopi Ioannidou

Available to hire

I’m Pinelopi Ioannidou, a Greek native based in Europe and PhD candidate in Linguistics at the University of Cologne, specialising in multimodality, discourse analysis and annotations.

About

I’m Pinelopi Ioannidou, a Greek native based in Europe and PhD candidate in Linguistics at the University of Cologne, specialising in multimodality, discourse analysis and annotations. I study how people follow meaning across voice, visuals, and interaction. What I do best: sustained live communication, clear real-time explanation, and active community engagement during long sessions. I bring high-stamina, audience-facing experience from my recent role as a Customer Care Specialist for the German market, where I communicated continuously under pressure, handled complex cases calmly. I can stream in Greek and also fluently in German (C2) and English (C2). I’m confident delivering voice and hands-only streams, keeping chat lively and inclusive, following platform guidelines, and iterating on what drives retention and engagement.

  • 5 years' experience
  • Joined December 2025

Languages

  • Greek, ModernFluent
  • EnglishFluent
  • ItalianAdvanced
  • GermanFluent
  • SwedishIntermediate

Industry experience

  • Education
  • Media & Entertainment
  • Professional Services

Work experience· 4 roles

Customer Care Specialist for the German Market · TaskUs BPO & Digital Outsourcing ServicesApr 2025 – Dec 2025 · 9 mos

Handles customer care for the German market; uses Amazon Connect, Salesforce, and GPT; emphasizes fintech experience, KYC knowledge, Solaris verification knowledge; demonstrates communication, problem-solving, adaptability, time management, multitasking, and emotional resilience.

Research Assistant (WHB) · University of Cologne, Department of Linguistics, Discourse StudiesAug 2019 – Sep 2023 · 4 yrs 2 mos

Annotated short crime stories with WebAnno 3.5.8; processed data using RStudio; coordinated Discourse Studies group activities; maintained the group website with TYPO3.

Practice in Teaching English Language as a Foreign Language · 3rd Experimental Primary School of Evosmos, ThessalonikiJan 2015 – Jan 2016 · 1 yr 1 mo

Observed the teaching process; applied CLIL approach; taught English to second and third grade students; created teaching materials; developed a portfolio.

Practice in Teaching English Language as a Foreign Language · Aristotle University of Thessaloniki, Centre for Foreign Language TeachingJan 2015 – Jan 2016 · 1 yr 1 mo

Education

PhD candidate in Linguistics · University of Cologne2022 – 2025
Master of Arts in Linguistics · University of Cologne2018 – 2022
Bachelor of Arts in English Language and Literature · Aristotle University of Thessaloniki2011 – 2016

Certifications and awards

DAAD Fellowship for a research visit at Daedalus Lab, University of Murcia2024

Hire Pinelopi Ioannidou today

Post a job and invite Pinelopi, or contact them directly. No hidden commission.

Post a job