I’m Pinelopi Ioannidou, a Greek native based in Europe and PhD candidate in Linguistics at the University of Cologne, specialising in multimodality, discourse analysis and annotations. I study how people follow meaning across voice, visuals, and interaction. What I do best: sustained live communication, clear real-time explanation, and active community engagement during long sessions. I bring high-stamina, audience-facing experience from my recent role as a Customer Care Specialist for the German market, where I communicated continuously under pressure, handled complex cases calmly. I can stream in Greek and also fluently in German (C2) and English (C2). I’m confident delivering voice and hands-only streams, keeping chat lively and inclusive, following platform guidelines, and iterating on what drives retention and engagement.

Pinelopi Ioannidou

I’m Pinelopi Ioannidou, a Greek native based in Europe and PhD candidate in Linguistics at the University of Cologne, specialising in multimodality, discourse analysis and annotations. I study how people follow meaning across voice, visuals, and interaction. What I do best: sustained live communication, clear real-time explanation, and active community engagement during long sessions. I bring high-stamina, audience-facing experience from my recent role as a Customer Care Specialist for the German market, where I communicated continuously under pressure, handled complex cases calmly. I can stream in Greek and also fluently in German (C2) and English (C2). I’m confident delivering voice and hands-only streams, keeping chat lively and inclusive, following platform guidelines, and iterating on what drives retention and engagement.

Available to hire

I’m Pinelopi Ioannidou, a Greek native based in Europe and PhD candidate in Linguistics at the University of Cologne, specialising in multimodality, discourse analysis and annotations. I study how people follow meaning across voice, visuals, and interaction. What I do best: sustained live communication, clear real-time explanation, and active community engagement during long sessions. I bring high-stamina, audience-facing experience from my recent role as a Customer Care Specialist for the German market, where I communicated continuously under pressure, handled complex cases calmly. I can stream in Greek and also fluently in German (C2) and English (C2). I’m confident delivering voice and hands-only streams, keeping chat lively and inclusive, following platform guidelines, and iterating on what drives retention and engagement.

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Language

Greek, Modern
Fluent
English
Fluent
Italian
Advanced
German
Fluent
Swedish
Intermediate

Work Experience

Customer Care Specialist for the German Market at TaskUs BPO & Digital Outsourcing Services
April 1, 2025 - December 1, 2025
Handles customer care for the German market; uses Amazon Connect, Salesforce, and GPT; emphasizes fintech experience, KYC knowledge, Solaris verification knowledge; demonstrates communication, problem-solving, adaptability, time management, multitasking, and emotional resilience.
Research Assistant (WHB) at University of Cologne, Department of Linguistics, Discourse Studies
August 1, 2019 - September 1, 2023
Annotated short crime stories with WebAnno 3.5.8; processed data using RStudio; coordinated Discourse Studies group activities; maintained the group website with TYPO3.
Practice in Teaching English Language as a Foreign Language at Aristotle University of Thessaloniki, Centre for Foreign Language Teaching
January 1, 2015 - January 1, 2016
Observed LSP courses; taught agricultural terms and concepts in English to Greek undergraduates; created teaching materials; developed a teaching portfolio.
Practice in Teaching English Language as a Foreign Language at 3rd Experimental Primary School of Evosmos, Thessaloniki
January 1, 2015 - January 1, 2016
Observed the teaching process; applied CLIL approach; taught English to second and third grade students; created teaching materials; developed a portfolio.

Education

PhD candidate in Linguistics at University of Cologne
January 1, 2022 - December 22, 2025
Master of Arts in Linguistics at University of Cologne
January 1, 2018 - May 3, 2022
Bachelor of Arts in English Language and Literature at Aristotle University of Thessaloniki
January 1, 2011 - January 1, 2016

Qualifications

DAAD Fellowship for a research visit at Daedalus Lab, University of Murcia
September 1, 2024 - November 30, 2024

Industry Experience

Education, Media & Entertainment, Professional Services