Available to hire
Hi, I’m Prajakta Gaikwad, a UX/UI Designer with a background in Human-Computer Interaction. I’m experienced in crafting user-centered digital products across education, finance, e-learning, and hospitality. I thrive on turning complex ideas into simple, meaningful user journeys and enjoy collaborating with cross-functional teams to deliver accessible, consistent design systems.
I excel in UX research, interaction design, and prototyping, and I’m passionate about creating intuitive experiences from discovery to delivery. I enjoy bridging the gap between design and development to ensure implementations match design intent and that users’ needs are always at the forefront.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Hindi
Advanced
Marathi (Marāṭhī)
Advanced
Work Experience
UI UX Designer (Intern) at Paramount Students
May 1, 2025 - PresentDesigned and optimised UI components for a student housing platform using Figma and design systems. Collaborated remotely with cross-functional teams to iterate on wireframes and deliver designs.
UX Designer & Front of House at Heavenly Desserts
February 28, 2025 - July 15, 2025Delivered exceptional customer service to 20–100+ users daily, gaining direct insight into user behavior. Proposed and created a digital feedback form, increasing review response rate and capturing pain points. Conducted informal field research to identify UX issues and enhance service delivery touchpoints. Trained and mentored 10+ new employees to ensure consistent customer engagement.
Customer Advisor at Boots Support Office
January 31, 2025 - July 15, 2025Handled customer queries for Boots.com, including delivery and authentication issues. Documented recurring problems and supported clients via WIMO and CIAMS systems. Developed customer empathy and real-time problem-solving skills through direct digital support. Documented user feedback to inform future website design improvements.
UX/UI Designer Internship at Ozibook
April 30, 2024 - July 15, 2025Conducted user interviews, surveys, and competitive analysis to inform design decisions. Created wireframes, prototypes, and user flows to enhance navigation and user comprehension. Designed complex legal and privacy documents using visual hierarchy and iconography. Assisted in recruitment and mentoring of design interns to expand the UX team.
UX/UI Designer Internship at Factorise Solution
October 31, 2024 - July 15, 2025Acted as a bridge between UX/UI designers and front-end developers to ensure seamless design implementation. Collaborated with cross-functional teams to refine designs based on research insights, user feedback, and technical feasibility.
UI UX Designer (Intern) at Paramount Students
May 1, 2025 - PresentDesigned and optimised UI components for a student housing platform using Figma and design systems. Collaborated remotely with cross-functional teams to iterate on wireframes and deliver designs.
UX Designer & Front of House at Heavenly Desserts
February 28, 2025 - July 15, 2025Delivered exceptional customer service to 20–100+ users daily, gaining direct insight into user behavior. Proposed and created a digital feedback form, increasing review response rate and capturing pain points. Conducted informal field research to identify UX issues and enhance service delivery touchpoints. Trained and mentored 10+ new employees to ensure consistent customer engagement.
Customer Advisor at Boots Support Office
January 31, 2025 - July 15, 2025Handled customer queries for Boots.com, including delivery and authentication issues. Documented recurring problems and supported clients via WIMO and CIAMS systems. Developed customer empathy and real-time problem-solving skills through direct digital support. Documented user feedback to inform future website design improvements.
UX/UI Designer Internship at Ozibook, India
April 30, 2024 - July 15, 2025Conducted user interviews, surveys, and competitive analysis to inform design decisions. Created wireframes, prototypes, and user flows to enhance navigation and user comprehension. Designed complex legal and privacy documents using visual hierarchy and iconography. Assisted in recruitment and mentoring of design interns to expand the UX team.
UX/UI Designer Internship at Factorise Solution, Kolding, Denmark
October 31, 2024 - July 15, 2025Acted as a bridge between UX/UI designers and front-end developers to ensure seamless design implementation. Collaborated with cross-functional teams to refine designs based on research insights, user feedback, and technical feasibility.
UI UX Designer Intern at Paramount Students
May 1, 2025 - PresentWorked remotely on ERP-like dashboards for a student-facing SaaS platform aiding university transfers in the UK. Designed dashboards for students and admin managing complex data such as eligibility mapping and application tracking. Streamlined user journeys and created interactive prototypes using Figma to improve usability for both system ends. Applied design system principles ensuring consistency and accessibility across multiple screens.
UX Designer & Front of House at Heavenly Desserts
February 1, 2025 - August 22, 2025Handled customer service for 20 to 100+ daily users, gaining insights into user behavior. Developed and proposed a digital feedback form increasing review response rates and capturing pain points. Conducted informal field research to identify UX issues and enhance service delivery touchpoints. Mentored 10+ new employees to ensure consistent user engagement. Experience informed UX thinking on physical user journeys and touchpoints.
Customer Advisor at Boots Support Office
January 1, 2025 - August 22, 2025Handled customer queries for Boots.com including delivery and authentication issues with empathy and efficiency. Documented recurring problems and supported clients using WIMO and CIAMS systems. Developed customer empathy and digital problem-solving skills through direct digital support. Collected user feedback to inform future website design improvements.
UX/UI Designer Internship at Ozibook
April 1, 2024 - August 22, 2025Remotely developed websites and social media platforms for online learning, focusing on enhancing user experience and interface design. Collaborated within cross-functional teams providing design and research expertise to stakeholders. Created wireframes and prototypes using Figma, Miro, and Photoshop, incorporating user feedback and iterative design methods.
UX/UI Designer Internship at Factorise Solution
October 1, 2024 - August 22, 2025Worked remotely as a bridge between UX/UI designers and front-end developers to ensure smooth design implementation. Collaborated with cross-functional teams to refine designs based on research insights, user feedback, and technical feasibility.
UI UX Designer Intern at Paramount Students
May 1, 2025 - PresentWorked on ERP-like dashboards for a student-facing SaaS platform aiding university transfers in the UK. Designed dashboards for students and admin with complex data like eligibility mapping and application tracking. Streamlined user journeys and created interactive prototypes using Figma, improving usability for both ends of the system. Applied design system principles for consistency and accessibility across screens.
UX Designer & Front of House at Heavenly Desserts
February 1, 2025 - October 1, 2025Delivered customer service to 20–100+ users daily, gaining direct insight into user behavior. Proposed a digital feedback form, increasing response rate and surfacing pain points. Conducted informal field research to improve service touchpoints and mentored 10+ new employees, leveraging physical space insights to inform UX flows.
Customer Advisor at Boots Support Office
January 1, 2025 - October 1, 2025Handled customer queries for Boots.com, including delivery and authentication issues, with empathy and efficiency. Documented recurring problems and supported clients via WIMO and CIAMS systems. Documented user feedback to inform future website design improvements.
UX/UI Designer Internship at Ozibook
April 1, 2024 - October 1, 2025Developed Ozigen and Ozibook websites and social platforms for online learning, focusing on enhancing user experience and interface design. Collaborated within cross-functional teams, conveying research findings and feedback to stakeholders. Created wireframes, low- and high-fidelity prototypes using Figma, Miro, Photoshop, and illustrations, iterating designs based on user feedback.
UX/UI Designer Internship at Factorise Solution
October 1, 2024 - October 1, 2025Acted as a bridge between UX/UI designers and front-end developers to ensure seamless design implementation. Collaborated with cross-functional teams to refine designs based on research insights, user feedback, and technical feasibility.
UI/UX Designer Intern at Paramount Students (Plentora)
May 1, 2025 - November 10, 2025Designed responsive dashboards and landing pages for a SaaS Education Administration Platform connecting students, schools and universities. Documented complex design flows with developers to ensure accurate implementation across mobile and web. Created dashboards for students and admins featuring data such as eligibility mapping and application tracking. Streamlined user journeys and built interactive prototypes in Figma, improving usability. Applied design system principles for consistency and accessibility across screens.
UX Designer at Heavenly Desserts
January 1, 2025 - January 1, 2025Conducted user research through on-site observations, interviews, and feedback analysis to understand customer behavior, preferences, and service experience. Designed digital and in-store experience improvements, including a feedback form prototype and a loyalty journey concept to enhance engagement and repeat visits. Collaborated with management to analyze service pain points and proposed UX solutions for smoother order flow and better accessibility. Created wireframes and prototypes in Figma to visualize customer touchpoints from menu exploration to checkout. Combined physical service experience insights with UX methodologies to inform data-driven design decisions.
UX/UI Designer Internship at Factorise Solution
October 1, 2024 - October 1, 2024Acted as a bridge between UX/UI designers and front-end developers to ensure seamless design implementation. Collaborated with cross-functional teams to refine designs based on research insights, user feedback, and technical feasibility.
UX/UI Designer Internship at Ozibook
April 1, 2024 - April 1, 2024Developed Ozigen and Ozibook websites and social media platforms for online learning, focusing on enhancing user experience and interface design with emphasis on accessibility and user engagement. Conducted user research (interviews and usability testing) to identify friction points and refine design decisions. Created wireframes, low- and high-fidelity prototypes, and maintained a structured design system in Figma. Collaborated with cross-functional teams and presented findings to stakeholders, translating insights into actionable improvements. Assisted in intern recruitment, providing design evaluations and feedback on candidate portfolios. Organized content using Miro to ensure logical navigation and information hierarchy.
UI UX Designer Intern at Paramount Students (Plentora)
May 1, 2025 - PresentDesigned responsive dashboards and landing pages for a SaaS platform that simplifies international university applications for students and partner institutions. Collaborated with developers to document complex design flows and ensure accurate implementation across mobile and web interfaces. Created dashboards for students and admins with data such as eligibility mapping and application tracking. Streamlined user journeys and built interactive prototypes in Figma, enhancing usability for both student and admin users. Applied design system principles to ensure consistency and accessibility across screens.
UX Designer at Heavenly Desserts
July 1, 2023 - January 1, 2025Conducted user research through on-site observations, interviews, and feedback analysis to understand customer behavior, preferences, and service experience. Designed digital and in-store experience improvements, including a loyalty journey concept and a feedback form prototype to increase engagement and repeat visits. Collaborated with management to analyze service pain points and proposed UX solutions for smoother order flow and accessibility. Created wireframes and prototypes in Figma covering customer touchpoints from menu exploration to checkout. Integrated physical service insights with UX methodologies to inform data-driven design decisions.
UX/UI Designer Internship at Ozibook
November 1, 2022 - April 1, 2024Developed Ozigen and Ozibook websites and social media platforms for online learning, focusing on enhancing user experience and interface design with a focus on accessibility and user engagement. Conducted user research (interviews and usability testing) to gather insights, identify friction points, and refine design decisions. Created wireframes, low- and high-fidelity prototypes, and maintained a structured design system in Figma. Collaborated with cross-functional teams and presented findings to stakeholders, translating insights into actionable improvements. Assisted in intern recruitment, providing design evaluations and feedback on candidate portfolios. Organized and structured content using Miro to ensure logical, intuitive navigation and information hierarchy.
Education
MSc at University of Leicester, UK
September 1, 2021 - September 30, 2022Bachelor of Engineering at SPPU
January 1, 2017 - December 31, 2020Diploma at MSBTE
January 1, 2014 - December 31, 2017MSc Human-Computer Interaction at University of Leicester, UK
September 1, 2021 - September 30, 2022Bachelor of Engineering Computer Science at SPPU
January 1, 2017 - December 31, 2020Diploma in Computer Technology at MSBTE
January 1, 2014 - December 31, 2017MSc Human-Computer Interaction at University of Leicester, UK
September 1, 2021 - September 1, 2022Bachelor of Engineering Computer Science at SPPU
January 1, 2017 - January 1, 2020Diploma in Computer Technology at MSBTE
January 1, 2014 - January 1, 2017MSc in Human-Computer Interaction at University of Leicester
September 1, 2021 - September 1, 2022Bachelor of Engineering in Computer Science at SPPU (Savitribai Phule Pune University)
January 1, 2017 - January 1, 2020Diploma in Computer Technology at MSBTE
January 1, 2014 - January 1, 2017Master of Science at University of Leicester
September 1, 2021 - September 1, 2022Bachelor of Engineering at S.P. Pune University (SPPU)
January 1, 2017 - January 1, 2020Diploma at MSBTE
January 1, 2014 - January 1, 2017MSc at University of Leicester
September 1, 2021 - September 30, 2022Bachelor of Engineering Computer Science at SPPU
January 1, 2017 - January 1, 2020Diploma in Computer Technology at MSBTE
January 1, 2014 - January 1, 2017Qualifications
Google UX Design Certification
January 11, 2030 - July 15, 2025Figma UI UX Design Essentials
January 11, 2030 - July 15, 2025Agile for UX teams and projects
January 11, 2030 - July 15, 2025Designing from Figma to Webflow
January 11, 2030 - July 15, 2025Digital Marketing Foundations
January 11, 2030 - July 15, 2025Ethics in the Age of Generative AI
January 11, 2030 - July 15, 2025Figma: Handling off to Developers
January 11, 2030 - July 15, 2025Retail Marketing Strategies
January 11, 2030 - July 15, 2025UX Research: Mobile Diary Studies
January 11, 2030 - July 15, 2025UX for AI: Design Practices for AI Developers
January 11, 2030 - July 15, 2025Figma UI UX Design Essentials
January 11, 2030 - July 15, 2025Agile for UX teams and projects
January 11, 2030 - July 15, 2025Designing from Figma to Webflow
January 11, 2030 - July 15, 2025Digital Marketing Foundations
January 11, 2030 - July 15, 2025Ethics in the Age of Generative AI
January 11, 2030 - July 15, 2025Figma: Handling off to Developers
January 11, 2030 - July 15, 2025Retail Marketing Strategies
January 11, 2030 - July 15, 2025UX Research: Mobile Diary Studies
January 11, 2030 - July 15, 2025UX for AI: Design Practices for AI Developers
January 11, 2030 - July 15, 2025Google UX Design Certification
January 11, 2030 - August 22, 2025Figma UI UX Design Essentials
January 11, 2030 - August 22, 2025Agile for UX teams and projects
January 11, 2030 - August 22, 2025Ethics in the Age of Generative AI
January 11, 2030 - August 22, 2025UX for AI: Design Practices for AI Developers
January 11, 2030 - August 22, 2025Google UX Design Certification
January 11, 2030 - October 1, 2025Figma UI UX Design Essentials
January 11, 2030 - October 1, 2025Agile for UX teams and projects
January 11, 2030 - October 1, 2025Ethics in the Age of Generative AI
January 11, 2030 - October 1, 2025UX for AI: Design Practices for AI Developers
January 11, 2030 - October 1, 2025Google UX Design Certification (Ongoing)
January 11, 2030 - November 10, 2025Figma UI UX Design Essentials
January 11, 2030 - November 10, 2025Ethics in the Age of Generative AI
January 11, 2030 - November 10, 2025UX for AI: Design Practices for AI Developers
January 11, 2030 - November 10, 2025Google UX Design Certification (Ongoing)
January 11, 2030 - December 8, 2025Figma UI UX Design Essentials
January 11, 2030 - December 8, 2025Ethics in the Age of Generative AI
January 11, 2030 - December 8, 2025UX for AI: Design Practices for AI Developers
January 11, 2030 - December 8, 2025Industry Experience
Software & Internet, Education, Retail, Professional Services, Travel & Hospitality, Computers & Electronics, Financial Services, Media & Entertainment
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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