Hi, I’m Prati Patel, a results-driven Software Quality Assurance professional with over 7 years in software quality assurance and engineering. I’ve led QA initiatives for enterprise-scale launches, including work on Samsung and iconic Apple releases, using data-driven testing, test automation, and a customer-focused approach to maintain high satisfaction and platform stability. I thrive at bridging the gap between engineering and business goals, building test strategies, coordinating cross-functional teams, and driving continuous improvement through Agile methodologies and DevOps practices. I’m especially excited by AI-powered testing and data-informed decisions that reduce defects and boost customer satisfaction.

Prapti Patel

Hi, I’m Prati Patel, a results-driven Software Quality Assurance professional with over 7 years in software quality assurance and engineering. I’ve led QA initiatives for enterprise-scale launches, including work on Samsung and iconic Apple releases, using data-driven testing, test automation, and a customer-focused approach to maintain high satisfaction and platform stability. I thrive at bridging the gap between engineering and business goals, building test strategies, coordinating cross-functional teams, and driving continuous improvement through Agile methodologies and DevOps practices. I’m especially excited by AI-powered testing and data-informed decisions that reduce defects and boost customer satisfaction.

Available to hire

Hi, I’m Prati Patel, a results-driven Software Quality Assurance professional with over 7 years in software quality assurance and engineering. I’ve led QA initiatives for enterprise-scale launches, including work on Samsung and iconic Apple releases, using data-driven testing, test automation, and a customer-focused approach to maintain high satisfaction and platform stability.

I thrive at bridging the gap between engineering and business goals, building test strategies, coordinating cross-functional teams, and driving continuous improvement through Agile methodologies and DevOps practices. I’m especially excited by AI-powered testing and data-informed decisions that reduce defects and boost customer satisfaction.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate

Language

English
Fluent

Work Experience

Dist Eng - Systems Analyst (Executive Escalation Lead) at Verizon Wireless
August 1, 2023 - August 1, 2024
Led enterprise-scale defect resolution and sentiment analysis for major product launches (Samsung, Apple); orchestrated cross-functional teams to triage issues, analyzed telemetry and user feedback, and translated insights into actionable priorities. Maintained high customer satisfaction scores by driving end-to-end defect resolution and platform stability.
Dist Eng - Systems Analyst at Verizon Wireless
August 1, 2024 - February 1, 2026
Led daily sync-ups, transformed Voice of the Customer (VoC) insights into technical priorities, and drove reductions in post-launch defects and customer friction; contributed to platform stability and end-to-end issue resolution.
QA Lead at Verizon Wireless
July 1, 2020 - July 31, 2023
Built test plans and strategies; conducted regression, functional, integration, and system testing; mentored teams in the Agile testing lifecycle; drove end-to-end test planning and improved quality metrics for critical launches including Price Plan implementations and Business Enablement.
QA Analyst at Prayosha Software, NJ
February 1, 2016 - January 31, 2020
Designed and executed manual test cases; performed functional, regression, integration, and system testing; wrote SQL queries to validate data; conducted mobile platform testing (iOS/Android) and tested peripherals; contributed to ATD‑D NSA projects using Agile workflows.
Lead Pharmacy Technician at CVS Pharmacy, NJ
February 1, 2010 - May 1, 2016
Calculated dosages, dispensed medications, prepared labels, and assisted pharmacists; reviewed drug interactions and insurance aspects; educated customers and maintained accuracy across multi-tasking responsibilities.

Education

Associates in Chemistry at Rowan Cabarrus Community College, Concord, NC USA
January 1, 2009 - May 18, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Professional Services

Experience Level

Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate

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