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Hi, I’m Prati Patel, a results-driven Software Quality Assurance professional with over 7 years in software quality assurance and engineering. I’ve led QA initiatives for enterprise-scale launches, including work on Samsung and iconic Apple releases, using data-driven testing, test automation, and a customer-focused approach to maintain high satisfaction and platform stability. I thrive at bridging the gap between engineering and business goals, building test strategies, coordinating cross-functional teams, and driving continuous improvement through Agile methodologies and DevOps practices. I’m especially excited by AI-powered testing and data-informed decisions that reduce defects and boost customer satisfaction.…Hi, I’m Prati Patel, a results-driven Software Quality Assurance professional with over 7 years in software quality assurance and engineering. I’ve led QA initiatives for enterprise-scale launches, including work on Samsung and iconic Apple releases, using data-driven testing, test automation, and a customer-focused approach to maintain high satisfaction and platform stability. I thrive at bridging the gap between engineering and business goals, building test strategies, coordinating cross-functional teams, and driving continuous improvement through Agile methodologies and DevOps practices. I’m especially excited by AI-powered testing and data-informed decisions that reduce defects and boost customer satisfaction.

Prapti Patel

QA Engineer, Project Manager, Designer, +2

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Hi, I’m Prati Patel, a results-driven Software Quality Assurance professional with over 7 years in software quality assurance and engineering. I’ve led QA initiatives for enterprise-scale launches, including work on Samsung and iconic Apple releases, using data-driven testing, test automation, and a customer-focused approach to maintain high satisfaction and platform stability. I thrive at bridging the gap between engineering and business goals, building test strategies, coordinating cross-functional teams, and driving continuous improvement through Agile methodologies and DevOps practices. I’m especially excited by AI-powered testing and data-informed decisions that reduce defects and boost customer satisfaction.…Hi, I’m Prati Patel, a results-driven Software Quality Assurance professional with over 7 years in software quality assurance and engineering. I’ve led QA initiatives for enterprise-scale launches, including work on Samsung and iconic Apple releases, using data-driven testing, test automation, and a customer-focused approach to maintain high satisfaction and platform stability. I thrive at bridging the gap between engineering and business goals, building test strategies, coordinating cross-functional teams, and driving continuous improvement through Agile methodologies and DevOps practices. I’m especially excited by AI-powered testing and data-informed decisions that reduce defects and boost customer satisfaction.

Available to hire

Hi, I’m Prati Patel, a results-driven Software Quality Assurance professional with over 7 years in software quality assurance and engineering. I’ve led QA initiatives for enterprise-scale launches, including work on Samsung and iconic Apple releases, using data-driven testing, test automation, and a customer-focused approach to maintain high satisfaction and platform stability.

I thrive at bridging the gap between engineering and business goals, building test strategies, coordinating cross-functional teams, and driving continuous improvement through Agile methodologies and DevOps practices. I’m especially excited by AI-powered testing and data-informed decisions that reduce defects and boost customer satisfaction.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Dist Eng - Systems Analyst (Executive Escalation Lead) at Verizon Wireless

August 1, 2023 - August 1, 2024

Led enterprise-scale defect resolution and sentiment analysis for major product launches (Samsung, Apple); orchestrated cross-functional teams to triage issues, analyzed telemetry and user feedback, and translated insights into actionable priorities. Maintained high customer satisfaction scores by driving end-to-end defect resolution and platform stability.

Dist Eng - Systems Analyst at Verizon Wireless

August 1, 2024 - February 1, 2026

Led daily sync-ups, transformed Voice of the Customer (VoC) insights into technical priorities, and drove reductions in post-launch defects and customer friction; contributed to platform stability and end-to-end issue resolution.

QA Lead at Verizon Wireless

July 1, 2020 - July 31, 2023

Built test plans and strategies; conducted regression, functional, integration, and system testing; mentored teams in the Agile testing lifecycle; drove end-to-end test planning and improved quality metrics for critical launches including Price Plan implementations and Business Enablement.

QA Analyst at Prayosha Software, NJ

February 1, 2016 - January 31, 2020

Designed and executed manual test cases; performed functional, regression, integration, and system testing; wrote SQL queries to validate data; conducted mobile platform testing (iOS/Android) and tested peripherals; contributed to ATD‑D NSA projects using Agile workflows.

Lead Pharmacy Technician at CVS Pharmacy, NJ

February 1, 2010 - May 1, 2016

Calculated dosages, dispensed medications, prepared labels, and assisted pharmacists; reviewed drug interactions and insurance aspects; educated customers and maintained accuracy across multi-tasking responsibilities.