Hi, I’m Luca A. Preda Denia, a results-driven vendor operations and digital content professional based in Denia, Spain. I have spent several years delivering aligned vendor support and e-commerce operations, driving process improvements, and building strong cross-functional relationships with vendors, customers, and internal teams. I enjoy turning data into clear actions that improve accuracy, compliance, and client satisfaction, all while keeping a friendly and collaborative approach. Beyond operations, I love crafting engaging video and social media content to boost brand presence and customer engagement. I excel at training new teammates, elevating team metrics, and delivering high-quality results on tight timelines while maintaining a positive, can-do attitude.

Luca A. Preda

Hi, I’m Luca A. Preda Denia, a results-driven vendor operations and digital content professional based in Denia, Spain. I have spent several years delivering aligned vendor support and e-commerce operations, driving process improvements, and building strong cross-functional relationships with vendors, customers, and internal teams. I enjoy turning data into clear actions that improve accuracy, compliance, and client satisfaction, all while keeping a friendly and collaborative approach. Beyond operations, I love crafting engaging video and social media content to boost brand presence and customer engagement. I excel at training new teammates, elevating team metrics, and delivering high-quality results on tight timelines while maintaining a positive, can-do attitude.

Available to hire

Hi, I’m Luca A. Preda Denia, a results-driven vendor operations and digital content professional based in Denia, Spain. I have spent several years delivering aligned vendor support and e-commerce operations, driving process improvements, and building strong cross-functional relationships with vendors, customers, and internal teams. I enjoy turning data into clear actions that improve accuracy, compliance, and client satisfaction, all while keeping a friendly and collaborative approach.

Beyond operations, I love crafting engaging video and social media content to boost brand presence and customer engagement. I excel at training new teammates, elevating team metrics, and delivering high-quality results on tight timelines while maintaining a positive, can-do attitude.

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Experience Level

Intermediate

Language

English
Advanced
Spanish; Castilian
Intermediate
Italian
Fluent

Work Experience

Senior Vendor Support - Financial Operations at Amazon Slovakia
August 1, 2023 - August 1, 2023
Responsible for managing 40+ accounts and resolving financial and catalog issues to ensure long-term compliance and accurate payments. Resolved €3 million in invoicing discrepancies for PVH Group by identifying three root causes (missing invoices, rejected invoices, barcode issues) and collaborating with vendors to ensure accurate payments and prevent recurrence. Led a task force to resolve €20 million in rejected e-invoices, creating a new process that improved invoicing resolution by 45% and saved over 150 hours of work. Navigated new e-invoicing regulations in Italy, ensuring compliance and operational efficiency. Coordinated with national and international stakeholders to create new processes, improving team efficiency by 10–15%. Trained new hires to master required skills, achieving a 50% improvement in their metrics within the first month and maintaining a 90% overall success rate in support tasks.
Customer Care Support at Amazon Slovakia
January 1, 2019 - January 1, 2019
Responsible for resolving European vendors' issues for the Italian market via phone and messages, maintaining vendor satisfaction and trust in Amazon services.
Social Media Manager at Vento Nuovo Games
January 1, 2018 - January 1, 2018
Developed and managed the company’s social media presence, creating campaigns that drove engagement and revenue. Built a social media plan that contributed to over €100,000 in sales across three crowdfunding projects and mobilized support from more than 1,000 customers.
Video Maker at Dreamset
January 1, 2017 - January 1, 2017
Created and managed engaging video content to enhance the company’s brand, drive customer engagement, and support marketing campaigns. Produced high-quality videos that strengthened brand recognition and supported marketing initiatives on tight deadlines.

Education

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Qualifications

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Industry Experience

Media & Entertainment, Professional Services, Software & Internet, Retail