Takunda Gana

Managed multiple email inboxes used for client communication, support follow-ups, and operational correspondence. Sent structured, template-based emails to clients and service providers, ensuring correct names, references, and CC instructions were followed precisely. Logged all sent communications, timestamps, and responses for management review and accountability. Used Zendesk to track support tickets, follow up on unresolved issues, and escalate delays appropriately. Maintained accurate digital records and workflows in Odoo, reducing missed follow-ups and response delays. Provided screenshot confirmations and concise status reports after task completion. Demonstrated reliability on repetitive, deadline-driven tasks requiring attention to detail.

Handled daily email-based client support, responding to inquiries, sending follow-ups, and coordinating responses across departments. Maintained structured records of communications, case statuses, and response timelines. Prepared simple reports summarizing actions taken, pending responses, and follow-up requirements. Ensured accuracy in data entry, documentation, and internal tracking systems. Worked independently while meeting strict turnaround times and operational expectations. Maintained professionalism and discretion when handling sensitive client and financial information.

Processed invoices, supplier communications, and administrative documentation with high accuracy. Sent and tracked billing and administrative follow-up emails to suppliers and clients. Updated internal records and maintained clear audit trails for correspondence. Supported scheduling, reporting, and day-to-day office administration tasks. Reduced delays by proactively following up on outstanding queries and documentation.