Priyanka Goenka

Business Execution Consultant at Wells Fargo

Supported in streamlining process with collaboration with stakeholders. Identified and analyzed gaps in quality assurance processes and policies. Conveyed findings to cross-functional teams to develop optimized solution. Utilized Excel and Powerpoint to create monthly performance reports for data-driven decision-making.

Operation Analyst at Walmart

Independently created product display pages for products ensuring Walmart policy adherence and rectification of errors. Cross-checked competitor attributes to optimize Walmart's website, ensuring product details were accurate. Generated product category level SEOs using keyword generating tools.

Seller Support Associate at Amazon

Coordinated with cross-functional teams to maintain content-rich item information, including product descriptions, keywords, features, images, catalog classifications and other attributes to improve the customer experience. Guided high-performing vendors to leverage A+ content, campaigns and FAQs supporting product visibility & business growth.

Business Execution Consultant at Wells Fargo, Strategy, Planning and Governance Team (SPG)

Conducted quality checks to evaluate policy compliance for high-risk tools (Tableau, SAS, Power BI, Excel); provided feedback and tracked remediation. Detected a critical software glitch safeguarding operational integrity and preventing internal fraud. Developed and delivered training sessions for tool developers to ensure adherence to compliance policies. Followed RCSA principles for risk identification and QC effectiveness. Designed and refined quality control processes with Program & Governance teams. Monitored monthly quality check reports and shared insights with senior management, contributing to a 78% reduction in findings.

Operations Analyst at Walmart.com

Suggested internal SOP changes to reflect Walmart's brand standards, enhancing communication and operational consistency. Performed attribute comparisons with competitors to identify gaps and improve product discoverability. Collaborated with vendors for data collection and conducted quality checks to improve listings; completed setup for 75,000+ SKUs enabling revenue growth. Leveraged data tooling to investigate and resolve system/data errors related to item setup and maintenance, ensuring data accuracy.

Seller Partner Support Associate at Amazon.com

Carefully examined sensitive escalations, performed root cause analysis and collaborated with internal stakeholders to resolve issues in accordance with policy standards. Audited Priority-2 level cases, identified policy gaps, suggested feedback and improved operational efficiency by 15%. Analyzed non-compliance queries and proposed preventive actions to vendors to mitigate future violations and penalties. Communicated with vendors regularly to resolve account management queries following exceptional customer service standards and policy adherence.

Business Execution Consultant at Wells Fargo

Conducted quality checks for policy compliance of high-risk tools, provided constructive feedback and tracked remediation. Developed and delivered training sessions for tool developers to help them adhere to compliance policies. Followed RCSA principles for identifying potential risks and enhancing QC process effectiveness. Designed, implemented and refined quality control processes in collaboration with the Program & Governance team. Developed and monitored monthly process reports highlighting findings, gaps and proposed solutions with senior management, contributing to a 78% reduction in findings. Identified a critical software glitch and proactively resolved potential internal fraud. Created and maintained process documentation, quality control checklists, process maps and training materials with version control.

Operation Analyst at Walmart.com

Assisted in establishing internal SOPs and FAQs for quick team reference, improving SLAs, productivity and standardizing processes. Played a key role in restructuring catalog attributes by conducting comparative analysis, improving product taxonomy, suggesting attribute enhancements, and increasing product discoverability. Performed data-driven quality checks across multiple product categories, identified anomalies and proposed changes to optimize content quality. Served as SME, mentored outsourced teams ensuring adherence to Walmart policies and high content quality. Collaborated with vendor managers and technical teams to investigate and resolve data errors related to item setup, ensuring data accuracy and policy adherence.