Available to hire
Hi there, I’m Peter Stimson, a customer experience and sales professional with more than 15 years delivering exceptional service across hospitality, digital support, and marketing. I thrive on turning complex problems into simple, memorable experiences and on building loyal customers through thoughtful storytelling and proactive service.
Based in Denver, I excel in fast-paced environments—from online gaming support to high-volume restaurant teams—where a customer-first mindset drives revenue and growth. I also bring hands-on knowledge of agave spirits and practical marketing know-how to create engaging guest experiences and compelling campaigns.
Experience Level
Language
English
Fluent
Work Experience
Customer Service Representative at bet365
July 1, 2025 - October 30, 2025Provide real-time customer support in a fast-paced, high-volume online gaming environment. Resolve account, technical, and product-related issues with professionalism and accuracy. Apply analytical and communication skills to enhance user experience and support operational goals.
Customer Service Representative / Tech Support at OpenTable
December 1, 2021 - December 1, 2021Delivered exceptional customer service, averaging 450 chats per month. Promoted to tech support role after 4 months, assisting restaurants with back-end software. Utilized Salesforce, Toast, and Aloha integrations to streamline restaurant operations. Recognized as a top performer for problem-solving and customer experience enhancement.
Customer Support & Sales at Vail Resorts
March 1, 2020 - March 1, 2020Supported guests with reservations, ticketing, and ski/snowboard services in a high-volume call center. Utilized Zendesk, Guest Connect, and Mailchimp to ensure smooth customer experiences. Preserved revenue streams by resolving customer concerns with diplomacy and effective solutions.
Marketing Associate at Surdist Designs
December 1, 2023 - December 1, 2023Designed and executed marketing campaigns that generated 5x the goal in qualified leads. Created content and managed social media campaigns to organically grow brand following. Produced digital assets, PR campaigns, and event strategies to drive client awareness.
Hospitality & Agave Spirits Expertise (Select Roles) at Multiple Hospitality Venues (La Diabla, Que Bueno Suerte, Machete Tequila & Tacos, Adelitas Cocina y Cantina & Palenque Mezcalria, Tacos Tequila Whiskey)
January 1, 2025 - January 1, 2025Specialized in tequila and mezcal knowledge, educating guests and staff on origins, flavor profiles, and pairings. Curated cocktails and menus highlighting agave spirits, elevating guest experiences. Consistently increased sales per guest through consultative upselling and storytelling around premium spirits. Recognized for delivering top-tier service in high-volume and fine dining environments.
Education
Bachelor of Science at Metropolitan State University of Denver
January 11, 2030 - May 1, 2018Qualifications
TIPS Certified
January 11, 2030 - October 30, 2025Hootsuite Certified
January 11, 2030 - October 30, 2025Industry Experience
Gaming, Travel & Hospitality, Media & Entertainment, Professional Services, Retail
Experience Level
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