RACHANDEEP KAUR

Developed and launched company website using Next.js TypeScript, Tailwind CSS, and Contentful CMS, optimising for modular content and SEO management. Lead brand and product development along with brainstorming, market fit check, and testing. Created and managed social media content across Meta platforms and launched targeted ad campaigns on Google, increasing visibility by 40%. Organized live events and workshops to boost brand awareness and engagement driving sales increase by 20%.

Led full-stack development of 'Autobot' diagnostics tool for Astra Serverless, enhancing UI and automation. Revamped and modernised cloud delivery systems and UIs in Astra Classic Database as a Service using Go, Kubernetes, React. Enhanced development of billing pipeline by developing APIs, tests, and documentation. Contributed to K8ssandra and internal observability projects using Loki and Mimir for monitoring Classic DaaS. Mentored and managed new hires in an Agile setup using JIRA and Confluence. Understanding and learning about AI and AI based no code development.

Delivered customer support via Intercom, Salesforce, JIRA improved first-response efficiency. Built internal tools like Spitzer (Retool clone for AstraDB) complete internal diagnostic application for cloud systems using React and Go. Created Diagnostics Viewer using Dash for data visualisation and developed interactive Splunk dashboards. Drafted internal triaging docs and how-tos, reducing onboarding friction for new support engineers.