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I create engaging digital and physical content to promote our cause and raise awareness of our services. With a fine arts background, I blend creativity with strategy in my role. I've gained leadership experience as a coffee shop supervisor and an assistant manager in retail, developing strong problem-solving and customer service skills, and I enjoy mentoring new staff and building strong supporter relationships.…I create engaging digital and physical content to promote our cause and raise awareness of our services. With a fine arts background, I blend creativity with strategy in my role. I've gained leadership experience as a coffee shop supervisor and an assistant manager in retail, developing strong problem-solving and customer service skills, and I enjoy mentoring new staff and building strong supporter relationships.

Rachel Milton

Illustrator, Graphic Designer, Content Creator, +4

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I create engaging digital and physical content to promote our cause and raise awareness of our services. With a fine arts background, I blend creativity with strategy in my role. I've gained leadership experience as a coffee shop supervisor and an assistant manager in retail, developing strong problem-solving and customer service skills, and I enjoy mentoring new staff and building strong supporter relationships.…I create engaging digital and physical content to promote our cause and raise awareness of our services. With a fine arts background, I blend creativity with strategy in my role. I've gained leadership experience as a coffee shop supervisor and an assistant manager in retail, developing strong problem-solving and customer service skills, and I enjoy mentoring new staff and building strong supporter relationships.

Available to hire

I create engaging digital and physical content to promote our cause and raise awareness of our services. With a fine arts background, I blend creativity with strategy in my role.

I’ve gained leadership experience as a coffee shop supervisor and an assistant manager in retail, developing strong problem-solving and customer service skills, and I enjoy mentoring new staff and building strong supporter relationships.

Skills

Canva

Illustration

Pen and Ink Illustration

Social Media Design

Copywriting

Experience Level

Canva

Expert

Illustration

Expert

Pen and Ink Illustration

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Digital & Business Lead at The Brigitte Trust

November 1, 2023 - Present

As the Digital & Business Lead for The Brigitte Trust, I am solely responsible for the Trust's online presence. This includes managing various social media accounts, creating and scheduling content, engaging followers, and producing monthly analytics reports. I build relationships with supporters, volunteers, and partner organisations via social media, email marketing, and face-to-face events. Alongside the social media, I also manage the Trust's website, writing copy for new and existing pages, contributing to SEO, and writing/ editing blog articles. Occasionally, my role requires me to design and print physical promotional materials (flyers, posters, booklets, and invitations).

Supervisor / Trainee Assistant Manager at Hotel Chocolat

December 1, 2019 - June 1, 2020

My role at Hotel Chocolat required me to lead daily operations including opening and closing procedures, with occasional lone trading. I handled customer complaints and queries, managed stock control and ordering, created visual displays to drive sales, and maintained store cleanliness and a welcoming environment.

Supervisor at Starbucks Coffee Company

June 1, 2020 - November 21, 2023

As the Supervisor, I efficiently managed shifts and delegated tasks throughout the team, maintained high-quality drink standards, and handled customer complaints professionally. I ensured adherence to company guidelines and supported colleagues daily. Occasionally, I would interview and train new staff.

Trainee Assistant Manager at Starbucks Coffee Company

December 1, 2019 - June 1, 2020

Led daily operations as a trainee assistant manager, including opening and closing procedures; assisted with stock management and customer service; trained new staff and supported shop targets.

Digital & Business Lead / Digital Marketing Growth Programme participant at The Brigitte Trust

November 1, 2023 - Present

Lead the charity's digital and business development efforts, designing and executing digital marketing strategies, social media campaigns, and online fundraising initiatives. Create and curate engaging digital and physical content to promote the charity's services, manage supporter and volunteer communications, and collaborate with partners to raise awareness and engagement. Also responsible for website updates, analytics reporting, and working with external agencies.