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I’m Rahul Bhandari, a Lead Software Engineer (VP) based in Bengaluru. I lead India-based support operations and customer success initiatives while coordinating cross-functional teams to drive retention and maintain strong SLA compliance. I’ve delivered platform improvements like a central health dashboard for external API traffic to reduce downtime and MTTR, and I’ve led engineering efforts across microservices, event-driven systems, and performance optimization using Java/Spring Boot, Kafka, and AWS-based AI concepts. I’m passionate about system design, mentoring teams, and applying prompt engineering and cloud AI in practical ways.…I’m Rahul Bhandari, a Lead Software Engineer (VP) based in Bengaluru. I lead India-based support operations and customer success initiatives while coordinating cross-functional teams to drive retention and maintain strong SLA compliance. I’ve delivered platform improvements like a central health dashboard for external API traffic to reduce downtime and MTTR, and I’ve led engineering efforts across microservices, event-driven systems, and performance optimization using Java/Spring Boot, Kafka, and AWS-based AI concepts. I’m passionate about system design, mentoring teams, and applying prompt engineering and cloud AI in practical ways.

Rahul Bhandari

Software Engineer, AI Prompt Engineer, DevOps Developer, +1

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I’m Rahul Bhandari, a Lead Software Engineer (VP) based in Bengaluru. I lead India-based support operations and customer success initiatives while coordinating cross-functional teams to drive retention and maintain strong SLA compliance. I’ve delivered platform improvements like a central health dashboard for external API traffic to reduce downtime and MTTR, and I’ve led engineering efforts across microservices, event-driven systems, and performance optimization using Java/Spring Boot, Kafka, and AWS-based AI concepts. I’m passionate about system design, mentoring teams, and applying prompt engineering and cloud AI in practical ways.…I’m Rahul Bhandari, a Lead Software Engineer (VP) based in Bengaluru. I lead India-based support operations and customer success initiatives while coordinating cross-functional teams to drive retention and maintain strong SLA compliance. I’ve delivered platform improvements like a central health dashboard for external API traffic to reduce downtime and MTTR, and I’ve led engineering efforts across microservices, event-driven systems, and performance optimization using Java/Spring Boot, Kafka, and AWS-based AI concepts. I’m passionate about system design, mentoring teams, and applying prompt engineering and cloud AI in practical ways.

Available to hire

I’m Rahul Bhandari, a Lead Software Engineer (VP) based in Bengaluru. I lead India-based support operations and customer success initiatives while coordinating cross-functional teams to drive retention and maintain strong SLA compliance.

I’ve delivered platform improvements like a central health dashboard for external API traffic to reduce downtime and MTTR, and I’ve led engineering efforts across microservices, event-driven systems, and performance optimization using Java/Spring Boot, Kafka, and AWS-based AI concepts. I’m passionate about system design, mentoring teams, and applying prompt engineering and cloud AI in practical ways.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

VP (Lead Software Engineer) at JPMC Chase

June 1, 2025 - Present

Led end-to-end client onboarding initiative, streamlining processes to reduce onboarding duration by 60% and eliminate manual processing errors. Owned India-based support operations and customer success initiatives, managing cross-functional teams to drive client retention and maintain 90%+ SLA compliance. Conceptualized and delivered a central health dashboard to monitor external API traffic, reducing system downtime and MTTR through automated, real-time alerting.

Lead Software Engineer at Morgan Stanley

January 1, 2021 - June 1, 2025

Contributed to the Cash and Payment System squad in Prime Brokerage, including migration of the Cash Manager app and optimization of stored procedures. Developed the Multi-Entry Expense Feature, boosting efficiency by 97%. Managed critical deliverables, provided global PROD support, and served as Scrum Master for a small team. Collaborated with cross-functional groups to meet milestones, implemented operational standards, and improved customer satisfaction through timely deliveries and communication.

Developer at SAP Labs

February 1, 2017 - January 1, 2021

Worked in the Cloud Platform Integration (CPI) team, facilitating integration between client cloud applications and SAP/non-SAP services. Developed OData API capabilities for key CPI operations, improving customer value and efficiency. Continued continuous learning through training and self-study to stay current with emerging technologies.

Analyst at BT Group

January 1, 2016 - February 1, 2017

Worked on the SMART application that captures and aggregates KPIs for systems and applications, sending real-time alerts for alarming events.

Lead Engineer at Samsung Research Institute

July 1, 2013 - December 1, 2015

Primary owner of the S-Voice (now Bixby) Android app, overseeing Contact, SMS, and Call domains. Successfully commercialized in the US and Europe, gaining valuable experience in product delivery and team building.

Associate Software Engineer at Apostek Pvt Ltd

October 1, 2012 - July 1, 2013

Worked on website development for Care.com (US) in the Marketplace module.