Agentic IT Support System
Md Raihanul Islam Bhuiyan
Published
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Built a multi-agent AI system for automated IT issue resolution integrating AutoGen and Azure AI services. Designed col-
laborating agents for issue classification, semantic retrieval from a vector knowledge base (historical tickets), and grounded
solution generation. Applied retrieval-grounded generation to ensure responses stayed within verified internal knowledge —
directly applicable to enterprise LLM deployment at scale.