Senior AI Product Manager at Rescale Media

Owned digital product initiatives from problem discovery and prioritization through delivery, measurement, and iteration across engineering, operations, and commercial stakeholders. Built Rescale OS, consolidating fragmented workflows into a unified internal platform, reducing manual coordination by ~40% with estimated savings of €30,000 annually. Led discovery to identify operational bottlenecks, validate underlying problems, and prioritize opportunities based on business impact, user value, and implementation effort. Defined product outcomes, KPIs, and acceptance criteria to ensure progress against measurable results rather than feature completion. Built Skynet, an AI signal-intelligence system processing 2,000+ signals/day and reducing operational noise by ~70%. Led automation initiatives delivering 2–3x higher throughput and ~50% lower turnaround time, while partnering with leaders and engineering to resolve competing priorities and keep investment focused on outcomes.

Senior Product Manager — Pricing, Discovery & Partner Platform at HafH (Kabuky Style Inc.)

Owned product strategy across pricing, discovery, and B2B partner-platform capabilities while coordinating four distributed engineering squads. Led discovery and experimentation with Data Science and Engineering, improving pricing accuracy by 25% and conversion by 15%. Scaled partner and supply data from 10K to 200K+ records across 65+ markets using improved APIs, data structures, and integration capabilities. Reduced partner onboarding from 14 days to 3 days by identifying integration friction and prioritizing reusable platform improvements. Aligned engineering, data, commercial, and partner stakeholders around shared outcomes rather than individual feature requests.

Prompt Engineering & Gen AI Optimization (Contract / Project-based) at Kabuk Style Inc. (HafH Travel Platform)

Analyzed and restructured existing prompt frameworks to improve clarity, tone consistency, and brand alignment for consumer-facing AI applications. Implemented rule-based conditional logic to control response depth, variation, and personalization across user contexts. Validated prompt outputs to identify hallucinations, repetition, and UX-breaking responses prior to release. Documented prompt logic, decision rules, and improvement recommendations to enable smooth handover and future iteration by product teams. Delivered high-quality refinements under tight deadlines to support rapid pre-launch readiness.

Head of Product, B2B Platform, Payments & Automation at Mumzworld

Owned high-impact digital commerce and payments/customer-platform initiatives across a major regional marketplace, generating $4M+ in annual revenue. Led customer discovery, funnel analysis, and experimentation to identify friction across acquisition, checkout, payment, and retention journeys, delivering conversion improvements up to 209%. Drove initiatives contributing $1.8M in operational savings and lifted NPS by 18 points through AI-assisted support. Defined success metrics and used customer behavior, conversion, and transaction data to prioritize roadmap investments. Partnered across engineering, design, data, operations, and commercial teams from discovery through rollout, grounding prioritization in customer problems and measurable business outcomes.

Product Manager at Food spring

Managed customer-facing digital product initiatives in a rapidly scaling European D2C environment. Used customer journeys, behavioral data, and experimentation to identify opportunities and inform roadmap decisions, increasing adoption by ~22% while maintaining 99.9% uptime. Helped establish more structured, outcome-oriented product practices across cross-functional initiatives.

Digital Product Owner – Data & Platform Transformation at Foodspring (Mars Group)

Stabilized large-scale platform migration while safeguarding 99.9% uptime and uninterrupted fulfillment operations. Refined agile workflows and delivery cadences, lifting team throughput by 30% and shortening release cycles for data and automation features. Aligned supply-chain integrations with compliance and operational standards to support cross-market scalability.

Senior Product Manager – AI & Automation at Mumzworld (Tamer Group)

Designed and refined AI-powered conversational systems, balancing automation with a human-like tone to foster user trust. Collaborated with content, UX, and engineering stakeholders to align AI responses with product intent and user expectations. Improved AI-driven support and guidance workflows, reducing resolution time and increasing user satisfaction through better content logic. Evaluated AI outputs against real user scenarios to ensure consistency, credibility, and emotional appropriateness.

Product Manager — Payments & Marketplace Platform at Jumia Group

Owned product capabilities in a high-volume transaction ecosystem handling 528K+ transactions per day across 11 Africa/MENA markets. Led improvements across payment and transactional workflows, protecting $3M in annual gross profit through differentiated pricing and driving +33% adoption of installment payments. Identified a systemic operational gap and built JDash, an internal reporting tool from scratch, reducing support workload by 60–80%. Coordinated dependencies across engineering, payments, operations, and regional business teams, delivering under active legal and risk oversight.

Digital Product Owner – Platform & Automation at Jumia Group

Automated installment payment workflows with NBE (Egypt), scaling adoption to 528K daily transactions and $130K/day GMV (+33% adoption). Built certified Tableau dashboards with SLAs for lineage and lead-time reporting, cutting service tickets by 60% and saving $165K/month; strengthened executive trust. Designed differential shipping/pricing models with certified datasets, driving $2M annual savings and enhancing competitive positioning. Automated CMS campaign workflows, cutting onsite workload by 75% and accelerating adoption of campaign pages across multiple markets.

Product Manager — Lazada Group at Lazada Group

Owned digital commerce and marketplace journeys within one of Southeast Asia’s largest technology platforms. Improved conversion from 5.3% to 12.2% across targeted journeys using customer behavior analysis, experimentation, and iterative product improvements. Delivered initiatives contributing more than $5M in net merchandise value and generated ~$2.6M in savings through platform and process improvements. Built a proprietary loyalty product, Lazada Wallet, from concept to 35% adoption and +22% retention. Used funnel data and experimentation to determine which opportunities warranted investment and which requests should not enter the roadmap.

Technical Product Manager – AI & Platform Systems at Lazada (Alibaba Group)

Deployed AI-driven logistics and routing capabilities across Southeast Asia, trimming delivery times by 30% through ML-based optimization. Launched adoption-focused CPR promotion features on PDP, doubling CVR (5.3% → 12.2%) and generating +$5M NMV uplift; secured executive buy-in through adoption analytics and performance storytelling. Steered a portfolio of platform initiatives across payments, logistics, and automation, synchronizing multiple engineering teams at enterprise scale while maintaining reliability in regulated and high-traffic environments.

Technology Lead & QA Engineer at AJIO (Reliance Retail), JustEat, Indium Software, Zynga

Built foundational experience in software engineering, quality engineering, and consumer technology. Integrated OMS/WMS with SAP and Hybris across 200+ warehouses, reducing order processing time by 40% and reaching 98% inventory accuracy. Built a Python-based QA automation framework achieving 85% test coverage and reducing production defect leakage by 20%, forming the technical foundation for the platform and transaction-heavy products managed since then.