Technology Tutor at Varsity Tutors

Deliver remote technical support for Microsoft Office, LibreOffice, Windows, Mac, Linux, VirtualBox, and VMware. Translate technical terms into understandable language for users. Maintain a 4.9/5.0 customer satisfaction rating. Provide troubleshooting, user guidance, and system configuration support. Communicate technical and other data effectively in an effort to provide customer service.

Faculty – General Education Department at Keiser University – Sarasota, FL

Prepare course plans and materials for computer literacy, office productivity, and MIS courses. Translate technical concepts into accessible instruction for diverse learners. Research, diagnose and resolve technical problems. Communicate technical and other data effectively in an effort to provide customer service.

Technology Support Team Member at Keiser University – Sarasota, FL

Provide technical guidance and consultation for application, network, and computer support to faculty, students, and staff. Support and maintain audio/visual systems campuswide. Create and maintain technical documentation; deliver training and orientation for system users. Provide oncall, evening, and weekend support. Develop solutions using multiple technologies to improve business processes. Research, diagnose and resolve technical problems.

Independent Contractor at SmartSource Technical Staffing Solutions

Implement computer and networking equipment changes and reconfigurations according to project scope. Coordinate equipment access and verification with customers; achieved 100% job completion rate. Ensure customer satisfaction before closing job orders.

Lead Faculty at Southern Technical College / Southwest Florida College – Ft. Myers, FL

Delivered instruction in network security, virtualization, router/switch configuration, IIS administration, Active Directory, Linux administration, and file/print services. Maintained client/server lab environment and updated curriculum. Communicated technical and other data effectively in an effort to provide customer service.

Lab Administrator at Southern Technical College / Southwest Florida College – Ft. Myers, FL

Managed Windows Server 2016 Active Directory lab with 24 Windows clients. Built and deployed system images; maintained Group Policy configurations. Installed rackmounted server equipment; maintained Cisco router/switch configurations. Added and removed user accounts.

Chair/Director, School of Information Technology at ITT Technical Institute – Ft. Myers, FL

Managed academic program delivery, faculty evaluation, budgeting, and departmental operations. Coordinated initiatives across multiple institutional units.

Program Director/Manager at YTI Career Institute – York, PA

Managed a 21-month Computer Systems Specialist & Cyber Security program. Oversaw a $500k budget, eight faculty/staff, and 200+ students. Ensured curriculum alignment with industry standards.

Instructor at YTI Career Institute – York, PA

Delivered courses in Windows Server administration, Cisco networking, Visual Basic, Linux administration, MacOS configuration, and network security.