Available to hire
I am a dedicated and passionate Technical Support Engineer with 6 years of experience. I thrive in collaborative environments and tackle challenges head-on to ensure clients receive the highest level of service.
Experience Level
Language
English
Fluent
Dutch
Beginner
Work Experience
Technical Support Engineer at 123tcs
June 1, 2023 - PresentDelivered a seamless, customer-focused merchant support experience across multiple time zones, providing clear written and verbal communication in English. Resolved diverse technical issues through structured troubleshooting and creative problem-solving. Managed support requests independently while meeting SLAs. Authored runbooks and knowledge-base articles to improve team response.
Support Engineer at AS WATSON GROUP
December 1, 2021 - June 1, 2023Coordinated with vendors and third-party support teams for timely issue resolution. Managed escalations and maintained professional communication with suppliers. Created reusable knowledge articles to reduce repeat incidents and tracked ticket SLAs.
Support Engineer at ACCENTURE
June 1, 2021 - September 1, 2021Created and maintained work instructions to standardize operations. Logged incidents and performed initial diagnostics, escalating complex tickets as required while prioritizing workflows to accelerate critical resolutions.
Support Engineer at HCL Technologies LTD
August 1, 2016 - August 1, 2021Responded to and resolved ticket requests in accordance with established priorities and managed technical application and user management.
Education
Bachelor of Engineering at B.V. Bhoomaraddi College of Engineering and Technology
January 11, 2030 - January 15, 2026Qualifications
Experience Level
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