UX/UI Researcher and Designer at Neoitex Systems

Led end-to-end UX/UI for an scan-to-rep report lottery reconciliation system across 18 retail locations, reducing cashier reconciliation effort by an estimated 12–18 minutes per closing shift and 6–10 hours per week. Drove structured review checkpoints to flag discrepancies earlier, improving supervisor visibility and reducing manual reconciliation overhead; contributed to an estimated $2,500–$4,500 in monthly operational savings. Delivered an iOS and Android diagnostic experience for Amperonics by mapping technician workflows, benchmarking competitive tools, integrating regulatory requirements, and collaborating with subject matter experts, product stakeholders, and a remote development team. Improved field diagnostic clarity by transforming desktop/spreadsheet-dependent workflows into a guided mobile experience with device status, signal behavior, alerts, and historical context using a clear hardware-to-app visual language. Increased design handoff efficiency by 25% and client

UX/UI Researcher and Designer (Intern) at MarkeQ Digital

Improved headless CMS module efficiency by 30% by streamlining data types and navigation modules through competitive analysis, user pain-point mapping, and data-driven interaction improvements. Increased QA efficiency by 15% by introducing a structured QA checklist to improve release quality, testing consistency, and issue visibility before developer handoff.